What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
Suburban Animal Hospital is in search of a full-time Client Service Representative to join our growing team
We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more!
Compensation: $16.00- $17.00/hour based on skills and experience
Our Ideal Candidate:
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets, this experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 36-40 hours per week, days, evenings and Saturday availability required.
Job Duties:
- Communicating via phone, email, and/ or in person with clients and actively listening to their concerns.
- Scheduling appointments and using our computer information system to accurately process client payments and maintaining patient records.
- Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
- Ability to multi-task through out the day.
- Ability to prioritize tasks faced with each day.
Job Requirements:
- High School Diploma or equivalent, AAS or higher preferred.
- At least 6 months of customer service experience is preferred.
- Veterinary hospital experience is preferred, however not required.
- Ability to lift up to 40 pounds, squatting, reach, standing, and walking throughout the day.
Benefits – our care in action
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no waiting period
- Continuing education and development support through our library of free CE courses and paid time off to complete
- Scholarship opportunities and student loan support program and so much more!
Salary : $16 - $17
