Direct Service Advocate

Position Objective: To directly support survivors of violence in a trauma informed, survivor centered way.

Responsibilities include working directly with survivors to assess needs, safety plan, and provide support either in person, on the hotline or via text/webchat.

Make referrals to additional services and educate survivors about resources available in order to ensure informed decision making.

This position will be responsible for meeting with survivors in the office and in the community so reliable and accessible transportation throughout the workday is required. Data collection and entry are also required parts of the role.

35 hour training provided.

Required Qualifications include:

- Comfort meeting with people face to face, over the phone or virtually

- Passion for serving survivors of domestic violence, sexual assault, stalking and/or human trafficking

- Strong ability to form relationships and actively listen

- Strong compassion for survivors of violence

- Reliable/accessible transportation for travel throughout Merrimack County during the work day is required

- Willingness to work as part of a team

Desired Qualifications

- Bachelor’s degree in Human Services/Social Work and/or some formal education and 1-2 years of experience working in a Human Service setting preferred. Other experience considered.

- Understanding of service systems within Merrimack County (or desire to learn)

- Intermediate understanding of technology to be able to complete all components of the role.

- Experience and comfort with using Microsoft Office applications, Zoom, and other technology independently after initial training.

- Those with past lived experience (a minimum of 2 years ago) and/or those who are members of marginalized groups (LGBTQIA , BIPOC, immigrant/refugees, etc.) are encouraged to apply to help us better represent those we serve.

Benefits include:

- Health insurance provided 100% for employee (FT)

- Dental/Vision provided 100% for employee (FT)

- 403B employer contribution

- Generous PTO policy

- 12 paid holidays

- Cell Phone Allowance

- Public Service Loan Forgiveness (PLSF) eligibility for FT employees

- Mileage reimbursement

- Ongoing supervision

- Professional development opportunities

- Flexible, collaborative working environment

Job Type: Full-time

Pay: $18.50 - $19.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Loan forgiveness
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Why do you specifically want to work with survivors of violence? Given the nature of this population we want to ensure people want to work with survivors specifically.
• What skills/experience do you have that you think would make you a good advocate?

Experience:

• Human Service: 1 year (Preferred)

Ability to Commute:

• Concord, NH 03302 (Required)

Work Location: In person

Salary : $19 - $20