Role Summary

As a Floor Supervisor at Thrive Syracuse, you’ll play a pivotal role in ensuring seamless operations, exceptional customer experiences, and team success. You will oversee front-of-house activities, inspire your team, and support leadership by driving sales, maintaining compliance, and fostering a culture of excellence.

Thrive With Us!

If you’re ready to contribute to a brand that stands for wellness, advocacy, and growth, apply now to become a Thrive Supervisor. Together, we’re building a brighter future for cannabis and the communities we serve. What sets us apart at Thrive Syracuse is our commitment to community reinvestment. That’s why each purchase at Thrive Syracuse supports the Center for Community Alternatives (CCA). With this partnership, CCA’s Cannabis Recovery Institute creates a more inclusive cannabis industry through legal aid, reentry, workforce development and holistic support for justice-impacted New Yorkers affected by the War on Drugs.

KEY RESPONSIBILITIES

• A Supervisor is responsible for all the same key functions of all subordinates, including but not limited to, that of customer service staff, inventory personnel, and security staff.
• Set the tone for a fun, inclusive, and productive work environment by leading by example.
• Promote open communication, integrity, and teamwork across all levels.
• Coordinate team-building initiatives and cultivate a positive workplace culture.
• Motivate and inspire team members to achieve sales goals and deliver exceptional customer service.
• Spend most of your time on the retail floor, ensuring smooth service flow and exceptional customer experiences.
• Handle escalated customer concerns and complaints, swiftly de-escalating situations.
• Oversee and assign daily tasks to ensure efficiency in sales, inventory, and security.
• Ensure the store maintains high standards of aesthetics, organization, merchandising, and cleanliness.
• Drive team performance by setting daily, weekly, and monthly sales objectives in collaboration with management.
• Provide ongoing training, coaching, and feedback to enhance selling skills and product knowledge.
• Promote upselling and educate customers on products to achieve sales KPIs.
• Uphold all safety, security, and compliance protocols to ensure adherence to State and local regulations.
• Verify that all customer interactions and transactions comply with legal requirements and company SOPs.
• Partner with management to address and document employee policy violations.
• Oversee opening and closing procedures, including cash handling, daily tills, and deposits.
• Monitor and ensure accurate POS and inventory management system usage.
• Assist in online order fulfillment and ensure product menus remain updated and accurate.
• Support with inventory counts, incoming deliveries, and maintaining proper stock levels.
• Serve as a bridge between management and team members by relaying updates, team wins, and areas for improvement.
• Provide feedback to management on business opportunities, operational processes, and team development needs.
• Effectively communicate daily operational updates, specials, and objectives to the team.
• Other duties as assigned.

SKILLS

• High School Diploma or GED required; further education in retail or cannabis is a plus.
• Minimum 2 years in customer service or retail; 1 year in a leadership role is strongly preferred.
• Comfortable with various software, such as Google Suite, Microsoft Office (including Excel), POS, and inventory tracking platforms.
• Must learn compliance and regulatory demands pertaining to cannabis.
• Proficiency in technology, including POS systems and inventory management tools.
• Commitment to Thrive’s mission of community empowerment and equity.
• Ability to assume a strong passion for cannabis knowledge and education, as it pertains to products.
• Ability to understand policies and procedures and follow appropriately.