Role Summary

The Inventory Supervisor is the backbone of Thrive Syracuse’s back-of-house operations, ensuring products move seamlessly from intake to the sales floor while maintaining compliance, accuracy, and efficiency. This role combines leadership, organization, and a passion for cannabis to create a smooth and compliant inventory process that supports exceptional customer experiences.

Thrive with Us!

If you’re ready to contribute to a brand that stands for wellness, advocacy, and growth, apply now to become a Thrive Syracuse Advisor. Together, we’re building a brighter future for cannabis and the communities we serve. What sets us apart at Thrive Syracuse is our commitment to community reinvestment. That’s why each purchase at Thrive Syracuse supports the Center for Community Alternatives (CCA). With this partnership, CCA’s Cannabis Recovery Institute creates a more inclusive cannabis industry through legal aid, reentry, workforce development and holistic support for justice-impacted New Yorkers affected by the War on Drugs.

KEY RESPONSIBILITIES

• A Supervisor is responsible for all the same key functions of all subordinates, including but not limited to, that of customer service staff, inventory personnel, and security staff.
• Lead by example, fostering a collaborative, inclusive, and efficient work environment.
• Train, coach, and hold inventory personnel accountable for accurate product handling and compliance.
• Actively support team-building initiatives and contribute to the development of a strong company culture.
• Provide “why” communication when proposing, implementing, and enforcing strategies and processes to build team alignment.
• Oversee the receipt, intake, and organization of all product deliveries, ensuring accuracy and compliance with State and company regulations.
• Enforce FIFO (First In, First Out) procedures and maintain meticulous records for inventory tracking.
• Conduct daily, weekly, and monthly inventory counts, investigating and resolving discrepancies.
• Maintain a well-organized vault, stockroom, and back-of-house area for optimal efficiency and security.
• Ensure all inventory operations comply with state and local cannabis regulations, including proper product naming, testing documentation, and intake processes.
• Promptly report discrepancies, findings, and corrective actions to management and regulatory agencies as required.
• Oversee product waste and destruction in adherence to compliance protocols.
• Monitor and update inventory tracking systems, ensuring accuracy in both point-of-sale and online menus.
• Address and resolve technical inventory issues, liaising with system support when necessary.
• Partner with the sales team to replenish inventory and meet customer demand in real-time.
• Ensure menus, both online and in-store, are accurate and up to date.
• Interact professionally with vendors, managing product deliveries and fostering strong relationships.
• Communicate product feedback, vendor relations insights, and operational needs to management and merchandising teams.
• Stay informed on new and existing products to educate staff and enhance the customer experience.
• Other duties as assigned.

SKILLS & QUALIFICATIONS

• Minimum 2 years in customer service or retail; 1 year in a leadership role is strongly preferred. Experience with BioTrack a plus.
• High School Diploma or GED required; further education in retail or cannabis is a plus.
• Proficiency in POS systems, bookkeeping, and Microsoft Office Suite software.
• Knowledge of, or willingness to learn, compliance and regulatory demands related to cannabis.
• Passion for cannabis knowledge and education with the ability to communicate product details effectively.
• Strong ability to understand, follow, and enforce policies and procedures accurately.
• Commitment to Thrive’s mission of community empowerment and equity.