Transportation Coordinator

Description

 SCHEDULE 

Full-Time: Monday- Friday 8:00am-5:00pm hybrid remote

Oversee, manage, and centralize transportation coordination for THRIVE Wellness and Recovery Inc. clients to ensure the agency can more efficiently and effectively meet the needs of those we serve and reduce no show rates.

At THRIVE Wellness and Recovery Inc. we strive to provide our clients with the best possible services, and our Transportation Coordinator plays a key role in achieving this goal. If you have a passion for transportation coordination and client services, we encourage you to apply for this exciting opportunity.

Hybrid position - Combination of on-site work at THRIVE Wellness and Recovery Inc. Outpatient and Volunteer Transportation Center

Hours: 40 hours - Monday - Friday - 8am - 5pm - some flexibility

 ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Represent agency interests and needs, as expressed by the leadership team, clinicians, care managers, Central Intake, peers, and patients to mitigate risks and maximize opportunities as it relates to coordinating transportation and higher levels of care.
• Support scheduling and coordination needs of the transportation program using the Medicaid transportation system and transportation companies that fulfill such requests, as well as public transportation and other methods as needed.
• All administration relative to efficiently managing transportation needs, to include tracking and real-time process improvement efforts.
• Provide creative and timely solutions for patients in need in order to break down barriers to treatment.
• Participate in necessary training (i.e., MAS Portal, Electronic Health Record, Excel, etc.) to remain informed, relevant, and efficient with coordination efforts; maximizing all resources to meet the needs of those we serve.
• Assist the supervisor, the Corporate Compliance Department, and other relevant staff members to refine agency procedures relative to transportation coordination.
• Serve as a point of contact for the Medicaid Answering Service (MAS) System, Volunteer Transportation Center, and any other relevant partners within the community to address the transportation needs of the people we serve (i.e., coordination of services, bus passes, transportation vouchers, etc.).
• Operate as a Medicaid Answering Service (MAS) System administrator, managing individual trips, standing orders, and applicable client demographic information to ensure reliable, safe, and accessible transportation.
• In collaboration with applicable team members, gather baseline data and prepare monthly reports relative to clinician productivity and no-show rates for the purpose of measuring change over time as a result of improved transportation coordination efforts.
• Provide necessary communication and information to the staff relative to transportation, as applicable.
• Upload and document trip confirmations, transportation outreach notes, and other relevant information into patient charts (using the agency’s electronic health record), as applicable.
• Work with staff to verify proper demographic and benefit assignments are entered into the electronic health record system to mitigate challenges with transportation coordination.
• Process rejections, denials, or requests for additional information in a timely manner.
• Update transportation schedules proactively and as needed to reflect cancellations, no-shows, take-home doses, and other needed changes.
• Develop monthly reports for supervisor and executive leadership relative to progress on tasks, deliverables, successes, barriers, and proposed solutions to mitigate these risks/barriers.
• Assist the Senior Intake Counselor with data informed decisions and strategic planning relative to sustaining transportation coordination efforts.
• Administrative duties can include but are not limited to managing the transportation inbox, internal reporting, possible scheduling for counselors, faxing, attend meetings and provide notes to direct supervisor, managing voicemails, and pertinent communications as directed.

Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties and responsibilities required of personnel so classified.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate’s preferred and/or 2 years in public administration, social sciences, communication, human services, or closely related field or experience preferred.
• A combination of education and work experience that demonstrates the ability to perform job duties as described.
• Must have excellent oral and written communication, and interpersonal skills.
• Must be well-organized, able to work independently, and able to meet deadlines.
• Support a person-centered approach to care.
• Must be able to perform well under pressure.

Other Job Requirements: Must maintain all laws and policies concerning confidentiality, security, and client rights as specified in the employee handbook, 42 CFR Part 2 and HIPAA.

Salary : $20 - $22