What are the responsibilities and job description for the Front Desk Associate position at Thrive Wellness of Reno, LLC?
Overview
Job Summary:
The Front Desk Associate at Thrive Wellness is a vital part of our team, responsible for ensuring a welcoming and efficient environment for our clients. This role involves managing front desk operations, including client reception, appointment scheduling, insurance verification, and general administrative support. The ideal candidate will be friendly, detail-oriented, organized, and committed to providing exceptional customer service.
Key Responsibilities:
- Client Reception: Greet clients warmly as they arrive, manage check-ins and check-outs, and create a welcoming atmosphere.
- Appointment Scheduling: Schedule, confirm, and reschedule client appointments via phone, in person, and online. Maintain and manage appointment calendars for providers.
- Insurance Verification: Verify clients' insurance information, and ensure all required documentation is completed prior to appointments.
- Client Records: Accurately maintain and update client records in the electronic medical records (EMR) system.
- Phone and Email Communication: Answer phone calls, respond to emails, and manage inquiries professionally and courteously.
- Billing Support: Assist with billing inquiries, process payments, provide receipts, and relay office policies regarding financial responsibility to clients.
- Waiting Room Management: Ensure the waiting room is clean, organized, and stocked. Notify clients of any delays or changes in appointment times.
- General Administrative Support: Perform administrative tasks such as filing, faxing, scanning, data entry, and managing client waitlists.
- Customer Service: Address client concerns and escalate issues to the appropriate staff as necessary.
Qualifications:
- Education: High school diploma or equivalent required; an associate's degree is preferred.
- Experience: Minimum of one (1) year of related work experience, preferably in a medical office or wellness center setting.
- Skills:
- Proficient in electronic medical records (EMR) systems and Google Suite Applications.
- Knowledge of medical/mental health terminology, insurance processes, and CPT and ICD coding is preferred.
- Strong analytical skills, organizational abilities, and multitasking skills.
- Excellent communication and interpersonal skills.
- Attributes: Friendly, professional, detail-oriented, client-focused, and a strong team player.
- Additional Requirements:
- Must pass a federal background check at hire and every 3 years.
- Must adhere to the drug-free workplace act.
- Demonstrate maturity, adaptability, and flexibility in a dynamic environment.
- Strong communication skills with the ability to work independently and unsupervised.
Physical Requirements:
- Ability to sit for extended periods.
- Ability to lift up to 20 pounds occasionally.
- Ability to perform tasks involving typing, standing, and walking.
Working Conditions:
This position is based in a wellness center environment with frequent client and staff interaction. Regular hours may vary based on office needs, including potential evening shifts.
Compensation and Benefits:
- Pay: $19.00 - $23.00 per hour
- Benefits: Health insurance, dental insurance, vision insurance, paid time off.
Core Values:
At Thrive Wellness, the selected candidate will be expected to demonstrate the company’s core values in their everyday work:
1. Courageously Optimistic
2. Wholeheartedly Steadfast
3. Rooted in Community
4. Keep Growing
Equal Opportunity Employer:
Thrive Wellness does not discriminate against any person based on race, creed, color, religion, national origin, sex, age, physical or mental disability, gender, gender identity or expression, genetic information, military veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Job Type: Full-time
Schedule: 8-hour shift
Work Location: In person at 201 Liberty St., Ste 102, Reno, NV 89501
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Reno, NV 89501 (Required)
Work Location: In person
Salary : $19 - $23
