What are the responsibilities and job description for the Account Manager - DC/Baltimore Area position at Thrive?
Job Description
Job Description
Will work from Elkridge office 2-3x per week!
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Summary
Thrive seeks to hire an Account Manager to further accelerate growth on a Local, Regional and National basis. Individuals applying for this position must be highly motivated, goal oriented and focused on continuous improvement. Candidate must be willing to work independently in a demanding and dynamic environment. Due to the consultative nature of the sales process, candidates must also have extremely strong phone and communication skills, technical aptitude, relationship-building ability, cooperative inter-departmental team-building skills, as well as the strong desire to grow revenue, learn the business and fast-track a career path to outside sales.
The Account Manager position is an excellent opportunity for someone looking to fast-track a career in the technology space. Thrive provides technical training, sales tools, career path upside and an experienced sales force from which to learn from. The right candidate will be focused, goal-oriented, enjoy technology, career-driven, eager to learn and shall have a strong passion for competing and making money.
Responsibilities
Individual duties are outlined and assigned by the Chief Revenue Officer in conjunction with individual performance goals and objectives. Basic guidelines include :
- Meet or exceed revenue goals as established by the Thrive Senior Management Team through direct and indirect sales efforts
- Customer Contract negotiations to attain quota, within pre-approved gross margin parameters
- Understand and articulate the company’s value proposition through a consultative sales approach
- Establish and qualify pipeline, engaging appropriate resources to develop technical requirements and solutions
- Utilize Salesforce.com CRM to maintain account information, funnels and forecasts in order to meet & exceed revenue goals
- Maintain knowledge on current technologies & services relevant to Thrive and the overall Technology Managed Services Industry
- Recommend and attend relevant Industry Technology & Networking Events.
- Attend meetings with qualified prospects at client locations (up to 20% travel outside the territory may be required, most within driving distance in the Northeast US.)
- Establish and maintain strong relationships with key contacts of assigned Thrive customers
- Act as a customer advocate when an issue arises with a client to help driving the right people at Thrive to optimize the customer experience
- Gain client confidence through product knowledge, business needs, and service patterns by regularly observing the delivery and support processes
- Audit service requests and projects to maintain a consistent client experience and high level of client satisfaction with a focus on continuous improvement
- Proposal and quote preparation
- New prospect and customer follow-up
- Understand and articulate the company’s value proposition
- Additional duties, upon management request
Qualifications
Preferred Qualifications
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