Systems Engineer

Onsite from Ottawa office 3x per week!

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers. Thrive is on the look-out for individuals who don t view their weekdays spent at a job , but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you re attracted to a work hard, play hard environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

Thrive is seeking an enthusiastic, personable, and qualified Systems Engineer to join our support team. This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments.

This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems. The Systems Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate. The Systems Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. This individual will communicate to the IT Coordinator for problems that cannot be resolved.

Requirements

• 2 years providing end-user support for current PC desktop, application software and user server administration
• 2 years troubleshooting and repairing personal computers in a corporate networked environment
• 1 years of financial industry experience, specifically within a private equity firm or hedge fund is preferred
• 1 years providing white glove IT support
• Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
• Maintain a high level of world-class customer service/professionalism to a wide range of customers
• Enthusiastic individual with professional appearance and strong drive to provide quality support with a can do attitude and the ability to be energetic all times
• Articulate technical information and convey to non-technical people
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
• Working collaboratively and cohesively in a team environment is critical to this role
• Excellent attention to detail and multi-tasking ability
• Excellent problem solver; able to prioritize and coordinate between tasks
• Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices
• Must have 2 years of experience with the below incidents/requests related to, but not limited to the following:
• Mail Application/Exchange/Office 365 issues
• In depth knowledge of various operating systems (Mac-OS, Windows)
• Installing and configuring computer hardware operating systems and applications
• Active Directory account creation/modification and password resets
• Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Microsoft Office Suite 2007 and beyond
• Experience with anti-virus technologies and troubleshooting
• Client VPN setup and troubleshooting
• Network and connectivity troubleshooting

Education Requirement

• Bachelor s Degree, Technical Degree or equivalent work experience

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