Help Desk Specialist

As a Help Desk Specialist, you’ll be essential in delivering technical support to end-users, troubleshooting issues, and ensuring the smooth operation of IT systems. You’ll diagnose and resolve technical problems, escalate complex issues, and maintain accurate records in help desk software. This role requires strong technical knowledge, excellent communication skills, and the ability to prioritize tasks efficiently.

Requirements

• Proven experience in IT support or help desk roles.
• Proficiency with Windows, macOS, and common troubleshooting tools.
• Familiarity with help desk ticketing systems and basic networking.
• Strong analytical and problem-solving abilities.
• Excellent communication skills to guide users through troubleshooting steps.
  
  

What It’s Like To Work Here

We pride ourselves on a collaborative, supportive environment where professional growth is encouraged. Our team values continuous learning and is committed to providing high-quality support. You’ll work alongside knowledgeable colleagues in a dynamic, problem-solving atmosphere.

Benefits

• Comprehensive Health Insurance: Medical, dental, and vision coverage for full-time employees.
• Retirement Plan: 401(k) with company matching.
• Flexible Scheduling: Opportunities for remote work and flexible hours.
• Paid Time Off: Generous vacation, holiday, and sick leave.
• Professional Development: Access to training programs, certifications, and growth opportunities.
• Employee Wellness: Wellness programs and resources to support work-life balance.
  
  

With these benefits and a team-centered approach, our workplace is ideal for building a rewarding and lasting career in IT support.

Skills: communication skills,customer service,organizational & writing skills