What are the responsibilities and job description for the Licensed Director of Operations position at Thrivent Financial?
This position provides licensed administrative support to Afton Union Financial Group. This position serves as a resource to Financial Advisors and client / members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to : answering the phones, meeting / greeting members, handling / distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Licensed Director of Operations reports to and is employed by Afton Union Financial Group.
This position can be hybrid with 3 days in office required. Full time position. Compensation is $65,000-95,000 annually. Benefits : Health care stipend, Simple IRA plan with employer match after a year, 3 weeks vacation
Position Roles / Responsibilities / Accountabilities
- Handles incoming telephone calls and responds to requests for information
- Researches inquiries regarding client accounts
- Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and / or questions related to investment advisory services
- Performs routine administrative duties such as maintaining office supplies and processing mail
- Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
- Supports projects, administration of various programs, and processing functions as needed
- Drives client / member facing activity in the practice by scheduling meetings with client / members on behalf of the practice's Financial Advisors
- Updates the contact management system with client / member contact and preference information
- Assists Financial Advisors in the preparation and follow up for the client / member meetings
- Collaborates with financial associates to assist client with product changes
- Participates and drives marketing services including direct-mail, fraternal activities, seminars, meetings
- Verbal or written communications with prospective or existing customers regarding financial matters
- Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc.)
- Obtaining customer financial information
- Explain, discuss, or interpret insurance coverage; analyze exposures or contracts
- Indicate to customer that requested coverage is or will be bound or issued
- Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts
- Additional responsibilities may be assigned in accordance with licensure and business needs
- Manually enter information provided by the FA into electronic application systems and email, lock sign or submit.
- Note CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire.
Position Qualifications
Competencies
External / Internal Dependencies
As part of Afton Union Financial Gruop's recruiting / hiring / contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process a for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.
All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
Salary : $65,000 - $95,000
