Associate Claim Coordinator, Death Claims

This role will serve as the primary point of contact for beneficiary claims with responsibility for assisting beneficiaries over the phone and providing education and assistance to the beneficiaries with a high degree of emphasis around empathy.

The Associate Claim Coordinator will be collecting a “Claims Decision” over the phone, including gathering the necessary information to file the claim, as well as providing an overview of the claims process.

As the entry point in the Claim Coordination job family, incumbents should possess a passion for serving clients and their families during this difficult life moment.

The Associate Claim Coordinator’s will be part of a larger team and will partner with the claims team on guiding our beneficiaries through the claims filing experience.

Those who excel in the role will have an opportunity to deepen the level of support and interaction by progressing into the role of “Claim Coordinator.”

Job Duties and Responsibilities

• Serves as the contact person for Beneficiary claims.
• Utilize critical thinking skills to provide assistance and support in the claims filing process.
• Utilizes critical thinking skills to find beneficiaries and work with them to efficiently resolve open claims, with care & empathy, reflexing to the needs of the caller.
• Uses active listening skills to communicate clearly concisely and in a positive manner to offer timely solutions over the phone.
• Detail-oriented and agile in learning multiple procedures and computer applications.
• Supports our Financial Professionals in the claims process by keeping them informed and looking for opportunities to partner and serve beneficiaries.

Required Job Qualifications

• High school diploma or equivalent required. Post-Secondary education preferred.
• Excellent oral and written communication skills with a high level of professionalism.
• Minimum of 2 years’ experience in the insurance or financial services industry. Knowledge of the health care or long-term care industry preferred.
• Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time.
• Ability to interact effectively with a wide variety of internal and external parties

Other Critical Factors

• Passion to serve others.
• Demonstrates resilience in the face of ambiguity, shifting priorities and rapid change.
• Ability to partner with others in the department to complete the tasks and deliver an exceptional client experience.

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $19.41 - $26.26 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.