What are the responsibilities and job description for the Licensed Client Services Administrator position at Thrivent?
Summary
This position provides licensed administrative support to Clarity Wealth Group. This position serves as a resource to Financial Advisors and client / members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to : answering the phones, meeting / greeting members, handling / distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Licensed Client Services Administrator reports to and is employed by Clarity Wealth Group.
This position is full time and in office. Working Monday - Friday 9 a.m. to 5 p.m. Compensation ranges between $25-30 / hr dependent upon experience and licensing held. Benefits include : 2 weeks PTO as well as a negotiable health care and retirement stipend.
Job Description
Position Roles / Responsibilities / Accountabilities
- Handles incoming telephone calls and responds to requests for information
- Researches inquiries regarding client accounts
- Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and / or questions related to investment advisory services
- Performs routine administrative duties such as maintaining office supplies and processing mail
- Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
- Supports projects, administration of various programs, and processing functions as needed
- Drives client / member facing activity in the practice by scheduling meetings with client / members on behalf of the practice's Financial Advisors
- Updates the contact management system with client / member contact and preference information
- Assists Financial Advisors in the preparation and follow up for the client / member meetings
- Collaborates with financial associates to assist client with product changes
- Participates and drives marketing services including direct-mail, fraternal activities, seminars, meetings
- Verbal or written communications with prospective or existing customers regarding financial matters
- Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc)
- Obtaining customer financial information
- Accepting and / or entering securities trade orders from customers, including unsolicited trade orders
- Explain, discuss, or interpret insurance coverage; analyze exposures or contracts
- Indicate to customer that requested coverage is or will be bound or issued
- Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts
- Support questions and transactions with variable insurance and annuities products, if appropriately licensed
- Additional responsibilities may be assigned in accordance with licensure and business needs
Position Qualifications
Competencies
External / Internal Dependencies
As part of Clarity Wealth Group's recruiting / hiring / contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.
All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.
Salary : $25 - $30
