What are the responsibilities and job description for the Money In Payment Processor position at Thrivent?
**This position is a hybrid role, working remotely and on site in our Meade building as needed.
Job Duties and Responsibilities
- Processes premium and loan remittance payments utilizing various workflow, administrative, and LOB (Line of Business) systems accurately and cost-effectively and in compliance with internal service and state and federal regulatory standards.
- Analyze premium and loan payments for IGO and determine necessary actions to process remittance in accordance with instructions.
- Contact the appropriate resource to assist in resolving the request, if NIGO. This would include contacting the member, FR (Financial Representative), internal business units, vendors or external business resources.
- Handles sensitive communications with customers and financial representatives, which may include highly confidential information or complaints.
- This position will serve Thrivent’s internal and external customer contacts via the telephone and written communications and will deliver strong customer service.
- Resolves telephone and written inquiries from internal and external customer contacts in a prompt, efficient manner, giving correct thorough responses to needs and requests.
- Documents calls, written communications, etc. made in an attempt to gather, or upon gathering the missing information needed to process the paperwork.
- Actively partners with others on the team on meeting established service and quality standards and identifies trends for process improvements.
- Meet department standards for quality, quantity and turn-around standards
Required Job Qualifications
- High school required. Associate’s degree preferred.
- 0 to 2 years prior customer service or financial service industry processing experience preferred.
- Must possess solid interpersonal, verbal and written communications skills.
- Proficient with MS Excel, MS Word, and applicable systems of the position.
- Solid 10-key skills
- Solid math and analytical skills
- Demonstrate ability to learn remittance system processing rules and product remittance rules.
- Demonstrate ability to learn check, wire and ACH processing rules.
- Ability to work in a fast-paced environment with high level of accuracy and quality
- Ability to work individually and on a team.
- Organized with the ability to prioritize tasks effectively.
- Ability to multitask.
- Strong background in data entry, payment processing, or multiservice billing.
- Strong mathematical, deduction, and analytical skills.
Other Critical Factors
- As part of Thrivent Financial’s hiring process, a verification of a candidate’s background will be made to complete the hiring process. In addition, fingerprints will be taken upon hiring for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.
- Ability to work at desk for extended periods of time.
- Ability to work in an open office area.
- Occasional nights/weekends may be required to meet demands of unit.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
