What are the responsibilities and job description for the System Administrator position at Thriveon?
Summary
System Administrator is responsible for remotely resolving IT requests to client’s satisfaction.
Compensation and Benefits
- Salary $60,000- $85,000
- Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
- Latest technical training: expert led events and on demand, certification reimbursement
- Medical & Dental Insurance 75% of family premium covered
- 401K w/ 4% match
- 3 Weeks PTO plus Paid Holidays
Company Overview
Thriveon is Minnesota’s leading IT Success provider, locally owned and operated since it’s founding in 2002. Thriveon offers a clearly differentiated managed IT service that delivers results not otherwise available in the Minnesota and Florida markets. Thriveon is poised to grow 5x over the next 8 years, from the current team of 25 people. Thriveon’s mission is to empower people to create business success with information and technology. Industries served are manufacturing, construction, and professional services businesses with 20-200 staff members in Minnesota and Florida. Thriveon is proud to have been featured on the Inc 5000 and Channel Futures MSP 501. The management at Thriveon believe its people are its most important asset and is focused on developing a rewarding career plan for team members, creating an environment for them to grow and thrive. The culture is a results oriented close-knit family. The work environment is hybrid in-office and remote as the work allows.
Duties & Responsibilities
- Remotely respond to client IT requests on a first in first out basis within 30 minutes, emergency and cannot login issues within 6 minutes, all requests responded to same day.
- Understand the issue, client business impact and client documentation resolving within 30 minutes to client satisfaction and root cause 95 % of the time.
- Request escalation and vendor help for longer requests.
- Keep client informed via call and ticket update at start/stop of working request, resolution, and at least daily until resolved.
- Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
- Maintain existing Thriveon standardization and provide input to standardization team to further prevent issues or lower time to resolution.
- Maintain up-to-date Time Entries and Expenses for billing and accounting purposes.
- Participate in daily huddles and weekly meetings
- Complete 1 hour of continuing education per week to improve job skills.
- Exemplifies Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.
Qualifications
- Minimum of 3 years’ experience within relevant IT field.
- Bachelor's degree in computer science, information sciences, or related field preferred.
- Experience with Microsoft servers, Office 365, Azure and VMware environments.
- Experience with server and network infrastructure
- Experience with PowerShell scripting.
- Knowledge of small to mid-size business IT systems.
- Detailed oriented with strong documentation skills.
- Effectively communicate in a non-technical way to clients.
Salary : $60,000 - $85,000
