What are the responsibilities and job description for the Support Services Receptionist- Float position at THS?
Job Description
Job Description
Description :
Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines :
Fighting the region’s opioid epidemic
Providing behavioral health support for those experiencing homelessness
Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
Specialists in serving the needs of the BIPOC and LGBTQIA communities
A family of caring and compassionate providers dedicated to serving the most vulnerable in our community
We are hiring a Support Services Technician to join our Seattle team as a Float. As a Support Services Technician, you'll be the first point of contact for individuals seeking assistance at our branches. You'll play a crucial role in providing services and information while ensuring inquiries are directed to the appropriate department or individual. Alongside these duties, you'll handle various clerical and data entry tasks to keep operations running smoothly. The pay for this position is $23.00 to $27.00 an hour.
Requirements :
Handle all incoming phone calls for the branch, addressing inquiries, directing calls, taking messages, and referring callers to community agencies.
Input client information into the computer system.
Duplicate and prepare packets as needed.
Maintain accurate and current schedules for counseling, medical appointments, and intake appointments, scheduling appointments via computer.
Keep procedures related to this role up-to-date.
Provide a warm and helpful demeanor to patients and guests both over the phone and in person.
Maintain a positive and helpful attitude when interacting with coworkers, whether over the phone or in person.
Ensure that the lobby maintains a safe, calm, and professional environment.
Occasionally responsible for scanning and attaching documents.
Attend all required staff meetings and unit meetings.
Complete Relias trainings, as required.
Undertake other support duties and committee involvements as assigned by the Support Manager and Site Supervisor.
Minimum Qualifications :
High School Diploma or Equivalent
Two years of prior experience, including similar duties; experience in a medical setting is preferred.
Strong customer service skills, including proficiency in phone etiquette.
Familiarity with office products, equipment, and procedures.
Experience with computers, including data entry and record maintenance.
Ability to adhere to confidentiality requirements.
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