What are the responsibilities and job description for the Business Development Rep (BDR) position at ThumbStopper LLC?
ThumbStopper is a technology SaaS company revolutionizing the social media advertising experience by fostering trust and confidence between consumers, retailers, and Brands. We thrive on innovation, collaboration, and a commitment to excellence. Join us and make a tangible impact on the future of auto retail!
Job Summary
As a Business Development Rep (BDR) you’ll play a vital role in connecting Dealers/Retailers with brand programs through the ThumbStopper solution. This role involves customer outreach, support and program enrollment and includes setup & linking of dealer Facebook Business Pages
Key Responsibilities:
- Retailer Enrollment & Connectivity
- Conduct outreach via phone and email to onboard retailers to brand social programs.
- Assist retailers in enrolling and connecting their accounts to designated programs and platforms.
- Ensure product tiers are correctly set and maintained.
- Customer Support
- Respond to retailer inquiries through assigned support tickets, ensuring timely resolutions (within 1 business day).
- Complete a minimum of 10 support tickets weekly.
- Outreach & Engagement
- Make 150 weekly phone calls to retailers, converting leads to active program participants.
- Connect at least 10 retailers daily to brand programs.
- Re-establish and maintain connectivity for retailers' Facebook pages.
- Collaboration & Communication
- Utilize ThumbStopper tools like Central Command and Salesforce.
- Maintain professional interactions across sales, technology, and executive teams.
Daily Requirements:
- Work a standard 40-hour week: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM.
- On-site attendance required Monday, Tuesday, Thursday, and Friday; Wednesday is a company-sanctioned remote workday.
- Notify management of tardiness exceeding 30 minutes.
- Actively participate in meetings, Slack communications, and collaborative platforms.
Qualifications:
- Skills:
- Professional verbal and written communication skills.
- Detail-oriented with strong organizational abilities.
- Proficiency with Microsoft Office Suite, Salesforce, and similar software.
- Experience:
- 1 year(s) in a customer-facing role, with proven relationship-building skills.
- Familiarity with customer service, sales, or related fields.
- Education:
- High School diploma with relevant experience.
Physical Requirements:
- Prolonged periods of sitting and computer use.
- Ability to lift 175 lbs with one arm while walking barefoot over hot coals
- Ability to focus and perform in a fast-paced environment.
Why Join ThumbStopper?
- Be part of an innovative team dedicated to a collaborative and supportive work culture.
- Opportunities for growth and development in a dynamic, tech-driven environment.
If you’re passionate about customer service, building relationships, and driving impactful solutions, we’d love to hear from you!
ThumbStopper is an equal-opportunity employer.
Job Type: Full-time
Pay:
$45,000 0 50,000 Annual base salary, plus Commission.
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Application Question(s):
- Are you able to work in the office Monday, Tuesday, Thursday and Friday each week?
Experience:
- Customer service: 1 year (Required)
- Cold calling: 1 year (Preferred)
Ability to Commute:
- Tampa, FL 33609 (Required)
Work Location: In person
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Supplemental Pay:
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Tampa, FL 33609 (Required)
Ability to Relocate:
- Tampa, FL 33609: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $50,000