What are the responsibilities and job description for the GSM General Manager position at Thunder Tower West Harley-Davidson?
Oversees and manages the operation of the dealership. Responsible for maximizing return on investment, profit and loss, daily operation, planning, development and implementation of marketing plans for both short-term and long-term growth. Has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth.
Key Result Areas :
Salary Plus Commission
Management
Customer Service
Major Duties and Responsibilities :
Management :
Provides direction and coordination for all areas of dealership operation.
Establishes and communicates operating policies and procedures for dealerships.
Balances the demands of employees, suppliers, customers, owners and the community.
Ensures departments maintain budgeted revenue reports from subordinates to evaluate dealership performance.
Holds department managers accountable for established monthly and annual objectives and financial goals.
Approves all major departmental expenditures.
In collaboration with the Dealer Principal, makes recommendations / changes to the operating plan and related budgets.
Customer Service :
Greets customers in a courteous and friendly manner.
Handles customer complaints reasonably, showing empathy and a positive attitude.
Other duties as assigned.
Supervisory Responsibilities :
Sets policies, procedures and processes for dealership.
Coaches, counsels and evaluates direct reports.
Manages recruitment, interviewing, hiring and termination of staff.
Conducts performance reviews on a regular basis for direct reports.
Sets and / or approves compensation plans for dealership employees.
Provides appropriate training for management team to have the skills to do their job. (Seminars, sales training, technical training, etc.
Holds management accountable for leading their people.
Delegates responsibility to managers as needed.
Manages conflicts between departments and individuals within the dealership.
Commitments :
Models superior customer service behavior by demonstrating positive relationships with customers and employees.
Is honest and fair in all business dealings.
Treats all employees and customers fairly, courteously and with dignity.
Sets the tone for working relationships within the dealership.
Qualifications and Job Requirements :
Seven years or more of progressive management experience.
Demonstrated ability to manage all financial and management aspects of a multi-million dollar business.
Demonstrated ability to hire, manage and retain quality employees.
Preferred knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.
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