What are the responsibilities and job description for the Motorclothes Associate position at Thunder Tower West Harley-Davidson?
Responsibilities:
Customer Service:
Customer Service:
- Provide excellent customer service to all dealership customers.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to staff and customers.
- Assist customers with their selection of merchandise and offer additional products that compliment the purchase.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints reasonably, show empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Retail Sales of General Merchandise:
- Provide prompt and accurate service at the cash register.
- Assist General Merchandise Manager with attaining retail sales plans in General Merchandise.
- Receive and process merchandise from distributors, check merchandise received against a purchase invoice, log merchandise into inventory, and prepare the product for the showroom floor.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
- Assist with set-up, organization, and staging of special events such as Open Houses, HOG activities, fashion shows, etc.
- Create well-organized presentations, which appeal to our customers.
- Ensure merchandise displays are stocked, clean, dust-free and appealing to customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Maintain updated customer mailing lists.
- Attend training sessions to keep current with merchandising & inventory control issues.
Salary : $15 - $25
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