What are the responsibilities and job description for the Customer Service Representative position at Thunder Valley Casino Resort?
At Thunder Valley Casino Resort, we are committed to delivering exceptional service and creating memorable experiences for our guests.
About the Role
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team as a Peet's Coffee Barista. As a key member of our hospitality team, you will be responsible for providing top-notch service to our guests, ensuring their needs are met, and exceeding their expectations.
This is an exciting opportunity to work in a fast-paced environment, where no two days are the same. You will have the chance to develop your skills, learn from experienced colleagues, and grow with our company.
Responsibilities:
- Welcome and connect with every guest, providing information about our products and services.
- Anticipate guests' needs and suggest additional products to enhance their experience and meet sales goals.
- Prepare a variety of beverage orders, serve food items, and maintain a clean and organized workspace.
- Ensure pastry displays are well-stocked and visually appealing.
- Provide clear communication and a professional demeanor to all guests and team members.
- Maintain knowledge of all products and ensure they are served according to our standards.
- Follow established policies and procedures, including cash handling and register operations.
- Perform cleaning tasks and maintain the appearance and sanitation of the restaurant service area and equipment.
- Fulfill inventory stocking and recording requirements.
Requirements
To succeed in this role, you will need:
- A high school diploma or equivalent education.
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- One year of experience in a food service outlet preferred.
- Ability to handle multiple tasks simultaneously while serving customers.
- Flexibility to work evenings, weekends, and holidays.
- Effective communication skills in both written and verbal form.
What We Offer
As a valued member of our team, you can expect:
- A competitive hourly rate.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at Thunder Valley Casino Resort.
