What are the responsibilities and job description for the Senior Beverage Service Manager position at Thunder Valley Casino Resort?
Job Summary
The Senior Beverage Service Manager is responsible for providing direct management and supervision of beverage service on the casino floor. This individual will ensure that all Beverage Team Members achieve individual and department goals, while maintaining AAA Four Diamond standards of Guest service.
Key Responsibilities
- Practice and promote Thunder Valley Casino Resort's company-wide culture and demonstrate AAA Four Diamond service standards at all times.
- Execute all Beverage department responsibilities by enforcing policies and procedures fairly among all Team Members.
- Understand and follow all policies and procedures as directed by management, suggesting necessary changes and improvements.
- Serve alcohol responsibly in accordance with alcohol awareness training and local and federal laws.
- Ensure Beverage Team Members are exceeding AAA Four Diamond Guest Service standards.
- Circulate through all bar areas to ensure timely beverage service to Guests.
- Respond and solve front-of-house Guest issues in a timely manner.
- Practice and observe safety rules and regulations, and encourage others to do so.
- Have knowledge of SDS booklet as appropriate for Beverage operations.
- Assist with scheduling and manage labor for casino floor, bars, seasonal staffing, summer pool bar, and portable floor bars.
- Evaluate and oversee job performance of all Beverage Team Members.
