Executive Casino Host

Overview :

The Executive Casino Host will be responsible for providing the highest level of professional guest service to premium casino guests. Along with higher credit authorization, the Executive Hosts will be very active in situation with premium players to create, establish and develop relationships that results in return visits to Thunder Valley Casino. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions :

• Practice, support, and promote Thunder Valley Casino Resorts "Winning Attitude" company-wide culture and demonstrate AAA Four Diamond service standards at all times.?
• Cultivate slot and table game business.
• Maintain a database of current Guests.
• Develop new players, maintain existing players, and service all VIP level Guests.
• Conduct behavior with the highest level of integrity and honesty.
• Maintain close relationships with targeted Guests through personal contact.
• Determine player eligibility of complimentary services by analyzing theoretical and win / loss ratings.
• Maintain current Guest information to ensure the accuracy of the database.
• Look for new marketing strategies, and remain abreast of changes in the gaming industry.
• Assist in resolving Guest and Team Member disputes.
• Provide input into the development and administration of policies promoting effective Guest service.
• Promote positive Guest relations.
• Participate in special projects as assigned.
• Maintain VIP Guest accounts with special attention to detail and confidentiality.
• Follow up with Guests after departure and maintain contact to ensure return trips.
• Tele-market Guests to promote special events and encourage future visits.
• Meet event and concert quotas with coded Guests.
• Review credit applications, consumer credit bureau information, gaming reports from other casino properties, and other financial documentation to determine eligibility for casino credit.
• Make prudent decisions, within department guidelines, regarding complimentary services.
• Handle hotel, dinner and event reservations for Guests in an appropriate and professional manner.
• Apply effective verbal, written, telemarketing, and communication skills when dealing with new and assigned Guests.
• Attend special events to maintain relationships and ensure Guest service.

Minimum Qualifications :

Physical Requirements :

If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!