Fatburger Lead Attendant - FT

Description

Lead Counter Attendant performs responsibilities in accordance with all company standards, policies, and procedures.  He/she ensures service standards are met and surpassed at all times during their shift; ensures customers and fellow Team Members with a friendly, upbeat and clean atmosphere; and assists manager with daily operating procedures such as maintaining quality store operations, maximizing financial contribution and supervising Team Member development.

• Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times.
• Welcome and connect with every customer to provide excellent customer service.
• Demonstrate “just say yes” behavior when taking care of customers’ needs.
• Coach new hires through their learning.
• Assist customers in the selection and purchase of specialty coffee beverages and retail items.
• Follow and direct others to follow store policies and procedures for operational flow at each station.
• Ensure all company policies, store operating standards and procedures are communicated effectively and maintained and followed in a consistent manner.
• Organize work throughout store in a manner that facilitates efficient customer service and profitable operation.
• Follow health, safety and sanitation guidelines for all products.
• Performs and direct others to complete cleaning and operational tasks in accordance with the Duty Rosters.
• Present oneself professionally and demonstrates clear communication by using Star Skills with all customer and Team Member interactions.
• Follow and direct others to follow standards for merchandising, stocking, rotating, and storing all products.
• Ensure all cash handling and cash register functions are performed in an accurate and consistent manner.
• Place orders and perform special projects to assist with shift operations.
• Ensure proper types and amounts of materials, supplies and merchandise are ordered and stocked.
• Effectively communicates new product information to the Team Members.
• Assist in store scheduling and adjust staffing to meet store business needs.
• Contribute to store goals for increasing sales and improving profit.
• Assist manager with accounting responsibilities.
• Maintains some accountability for store operations, Team Member development and financial contribution.
• Acts as role model while providing guidance and training to the store employees on all the performance expectations listed in “initial store training.”
• Ensure the employees to the meal and break policies.
• Communicate store and associate concerns to the store manager in an effective manner.
• Successfully complete and implement “advanced store training.”
• Is certified as an in-store learning coach to facilitate ongoing training of Team Members.
• Train and develop the employees to demonstrate all  customer service standards, operating standards and Star Skills.
• Responsible for ensuring the training integrity of baristas by coaching “initial store training.”

Qualifications

• Any combination of education, training, or experience that provides the required knowledge, skills and abilities.
• Must be certified in a California State approved alcohol awareness course.
• Must be at least 18 years of age.
• Ability to obtain / renew all required licenses or certification specifically Tribal Gaming License.