What are the responsibilities and job description for the Guest Services Supervisor position at Thunder Valley Casino?
Overview :
The Guest Services Supervisor oversees the daily operations of the guest service areas of the Hotel including concierge, front desk, and bell services. The Guest Services Supervisor will complete basic operations and management skills training, and perform work as directed in order to prepare for future supervisory responsibilities, while also learning about key aspects of the business. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
Essential Functions :
- Practice, support, and promote Thunder Valley Casino Resorts Winning Attitude company-wide culture and demonstrate AAA Four Diamond service standards at all times.
- Participate in training of Team Members to comprehend AAA Four Diamond service standards and execution of operational excellence. Participate in Huddle creation and presentations with team members for purposes of training and communication.
- Work directly with Concierge, Front Desk Agents, and Guest Services Team Members on shifts while providing guidance and support to Team Members as directed by Hotel Leadership.
- Observe and direct aspects of building Guest loyalty and providing exceptional service on the front lines of the operations.
- Ensure that Guest recovery efforts are conducted as established by the Hotel management with the goal of developing consistently exceptional service levels.
- Make recommendations to improve operational excellence and service.
- Work with Hotel management regarding assignments, external and internal Guest opportunities, and the development of Team Members.
Minimum Qualifications :
Physical Requirements :
If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!
