IRD Server - OC

Description

The In Room Dining Server will take Guests’ food and beverage orders and delivering
food and beverage orders to Guests. Deliveries will be made to various areas of the
property including, but not limited to, Guest hotel rooms, bars, and the pool area. The
Server will also cashier and server food at various public food service areas on property
outside of the primary restaurants. The Server is responsible to tendering Guest orders and
following up on any Guest requests, including restaurant reservations, special room orders,
and In Room Dining amenities and packages. Responsibilities must be performed in
accordance with all Company standards, policies, and procedures.

Essential Functions:
1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” companywide service mission and demonstrate AAA Four Diamond service standards at all times.
2. Take Guests’ food and beverage orders over the phone, ensuring charging capabilities
and, if needed, screening another form of payment.
3. Be responsible for accurately taking Guests orders, answering questions about menu
items, and up-selling items to enhance the Guest’s order.
4. Be knowledgeable and prepared to answer Guest questions or give recommendations
about the property to enhance a Guest’s visit.
In Room Dining Server Page 2 Updated 07/18/24
5. Follow up on any requests including, but not limited to, making restaurant reservations
or obtaining items for the room.
6. Input orders into the POS system and advise servers to begin to prepare the delivery table.
7. Process Guest checks following the established procedures and proper tendering of transactions.
8. Deliver orders to Guest rooms, Spa, Pool, bars, and other areas of the property as
needed.
9. Follow established internal control procedures for obtaining banks, returning banks and
non-cash paperwork drop. Be compliant with all company cash handling policies and procedures.
10. Follows proper procedures for deliveries, pick-ups, and Guest interactions.
11. Project a professional appearance, be knowledgeable, sincere, and efficient in the
delivery of the meals, beverages, or amenities presented to the Guests.
12. Assist with the collection of room service trays, tables, and other food and beverage
items for the Guest rooms, including proper breakdown and resetting of trays and tables.
13. Complete assigned side work duties.
14. Bus and reset tables when needed.
15. Keep work area clean and organized at all times. File amenities at the end of each shift.
16. Communicate any special requests to fellow restaurants or commissary areas before
end of shift or handoff on oncoming shifts.
17. Conduct daily check on In Room Dining amenities. Communicate with cooks and
Bakery about amenities.
18. Runs reports for Daily Arrivals, Packages Forecast and writes numbers on provided
white board.
19. Follow Company and departmental safety practices to minimize risk to self and others.
20. Perform all other duties as assigned by Captains.

Qualifications

Minimum Qualifications:
1. Any combination of education, training, or experience that provides the required
knowledge, skills and abilities.
2. Previous server experience and knowledge regarding food and beverage.
3. Ability to communicate effectively with Guests, Team Members and Management in
both written and verbal form.
4. Strong interpersonal skills and ability to contribute to the overall atmosphere of
teamwork with fellow Team Members.
5. Ability to identify and undertake projects during slow periods.
6. Ability to listen effectively.
7. Ability to attend and pass Thunder Valley’s internal Alcohol Awareness training
course and recognize guest intoxication.
8. Must be at least 21 years of age.
9. Must be able to obtain UAIC Tribal Gaming License.