What are the responsibilities and job description for the Customer Service Representative position at Thurston County Title Company?
Job Summary:
We are looking for a motivated and detail-oriented Customer Service Representative to join our Title and Escrow team. In this role, you will assist clients throughout the real estate closing process, support internal staff, and help maintain smooth and accurate transaction workflows. This is an excellent opportunity for someone who is organized, eager to learn, and comfortable working in a fast-paced environment. No prior experience is required — we will provide training for the right candidate.
Key Responsibilities:
- Serve as a point of contact for clients, responding to inquiries via phone, email, and in person in a professional and courteous manner.
- Conduct basic research related to property information, transaction details, and document requirements.
- Collaborate with team members to gather and verify required documentation for real estate transactions.
- Ensure that records are kept up-to-date and organized according to company procedures.
- Support general administrative tasks and contribute to a positive team environment.
Qualifications:
- High school diploma or equivalent required.
- Strong computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to perform research using online tools, internal databases, and public records.
- A positive attitude, willingness to learn, and a customer-first mindset.
- Ability to work both independently and collaboratively.
- Prior experience in customer service, real estate, title, or escrow is a plus, but not required.
Working Conditions:
- Office setting with standard weekday business hours.
- Occasional overtime may be required during busy closing periods.
- Training will be provided to support your success in this role.