ADMINISTRATIVE SERVICES MANAGER

The salary range for this position is $7,039 - $9,385 monthly

Thurston County Public Works is recruiting for an Administrative Services Manager to join our dynamic, energetic, and innovative team. The successful candidate will be responsible for all administrative functions within the Public Works department, including, but not limited to, human resources, training, policies and procedures, records management and public records requests, computer automation, and other assigned administrative support operations. This position also provides highly responsible and complex assistance to the department director.

Essential functions may include, but are not limited to, the following:

• Develops, oversees, and supervises department administrative functions, which include administrative support staff, records management, public records requests, and training. Coordinates public records requests, ensures implementation of policies and procedures, and customer service activities.
• Provides guidance and support in organizational structure and development. Works with managers in determining number and types of positions needed to accomplish department goals. Assists in defining organizational structure and roles of divisions, work units, and positions, determines need for additional staff and prepares justification for new and reclassed positions.
• Directs the selection, supervision, and evaluation of assigned staff; develops and manages operation manuals, establishes work rules and performance standards; ensures compliance of department's performance evaluations and employee development plans, conducts or oversees performance evaluations and initiates and implements disciplinary actions as warranted.
• Collaboratively works with division managers and the county Human Resources Department in resolving matters regarding employee relations, labor relations, risk management, classifications, compensation, etc. Ensures office policies, procedures, and practices on personnel matters are consistent with federal, state, and county guidelines. Administers labor contracts at the departmental level and acts as a representative for the department in collective bargaining negotiations; resolves grievances, complaints and other sensitive personnel matters.
• Guides managers on policy-related issues such as attendance, interpersonal skills, administrative deadlines and office workload matters. Determines and oversees department performance management through establishment of performance expectations, corrective action, termination, grievance prevention and resolution, and overall employee morale.
• Serves as a customer service representative working with clients, offices, departments, other agencies, and general public to resolve issues and complaints.

Essential Personnel: This position is considered to be an essential worker and may be required to work during non-business hours or closures in order to meet operational requirements and needs.

WORKING CONDITIONS:

• Work Environment – Work is performed primarily in an office environment.
• Schedule - Monday – Friday, 8:00 a.m. – 5:00 p.m. Workload demands may occasionally require work outside the assigned work hours. Attendance at early morning or evening meetings may be required.
• Travel Requirements – May be required to travel to meetings and conferences within or out of state.
Customer Interactions - Frequent interactions via phone, in-person, and video with Thurston County elected officials, leadership, staff, peers, and the public.

WHO WE ARE:

The Thurston County Public Works Department , located in Olympia, Washington, is a national award-winning agency in delivering quality projects to our community. Our mission is to provide excellent public services in all areas of our business. We actively help our staff develop and grow professionally, we bring together resources across divisions to achieve organizational goals, we are always ready to respond to community needs, and we are an American Public Works Association accredited agency, consistently meeting industry best practices benchmarks.

Our Core Values:

• Accountability – We take responsibility for our actions and the resulting outcomes.
• Customer Service – We provide our customers with the highest level of service and quality.
• Innovation – We strive to continuously improve processes, performance, and results.
• Safety – We demonstrate an uncompromising commitment to safety.
• Teamwork – We work together toward achieving a common recognized end.

Mission - to provide excellent public services in all areas of our business.

Vision – The premier public works organization, accountable and transparent in all services we provide to our community.

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values.

WHAT WE OFFER OUR EMPLOYEES:

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individual’s lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays .
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA ) : Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program that allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program .
  

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmers markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com .

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.

QUALIFICATIONS:

• A Bachelor's degree in public administration, business administration, management, or similar related field. Additional related-experiences may be substituted for education on a year for year basis.
• Five years of experience in a position equal in responsibility demonstrating successful management capabilities, including at least two years previous supervisory experience and budget management. Previous related experience working in a similar office environment would be preferred.
• Must have the ability to proficiently utilize a personal computer and appropriate software to successfully perform essential functions of the position.
Depending upon assigned department, incumbent may be required to pass a drug screen and background investigation.

DESIRED SKILLS:

• Knowledge of human resource policies and processes, including labor relations, risk management, recruiting and retention, and training.
• Strong leadership, strategic thinking, customer service, communication, and problem-solving skills.
• Ability to apply sound judgment and problem-solving techniques to make reasoned, timely and consistent decisions and to facilitate the effective resolution of problems, grievances and complaints.
• Demonstrated ability to provide outstanding public, intra- and inter-departmental customer service.
Ability to motivate and direct the work of other employees with prioritizing work assignments, organizing tasks, setting and meeting deadlines, as well as planning and managing numerous projects simultaneously.

OTHER RELATED RECRUITMENT INFORMATION:

Questions about this recruitment? Please contact Karen Weiss, Director, at 360-867-2327 or karen.weiss@co.thurston.wa.us

This position is:

• Not represented by a Union
• Not eligible for overtime under the Fair Labor Standards Act (FLSA)
• Eligible for benefits

Items required for consideration:

• Application
• Resume
• Letter of Interest
• Supplemental Questions

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.