What are the responsibilities and job description for the Care Partner position at Thyme Care, Inc.?
OUR MISSION
Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis, and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we‘re not satisfied with the status quo but determined to redefine it.
To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE :
As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.
After your first three months, you will :
- Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
- Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs.
- Be able to identify and prioritize a member‘s needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.
- Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You’re hitting your efficient metrics and quality standards.
- Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
- Be on the lookout to improve the experience, quality, and outcomes of our work with members.
What leads to success :
Your resume and prior roles reflect :
OUR VALUES
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
This is a non-exempt, full-time position. The pay rate for this role is $24.03 / hour. To perform this role you must be located within lower 48 United States due to contractual limitations with accessing PHIs.
The shift for this role will be 8 : 30am-5 : 00pm EST or 11 : 30am-8pm EST. In order to ensure we have sufficient coverage at all times, we ask that our Care Team be prepared to work up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate.
We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don‘t have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.
The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.
We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention , subject to conflicting laws and exemptions based on medical or religious objections.
Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.
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Salary : $24
