Enrollment Specialist Team Lead

Job Description

Job Description

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE

As Team Lead, you will :

• Manage and coach a team of Enrollment Specialists to achieve performance targets.
• Run daily team meetings and weekly individual 1 : 1s to ensure all team members are trained and operating effectively and efficiently.
• Provide additional coaching and training to the team to continually upskill and improve performance against targets.
• Manage day-to-day HR tasks such as approving hours, PTO requests, etc., while ensuring appropriate team coverage.
• Plan weekly / daily patient outreach priorities to achieve targets and communicate them to the team.
• Identify and execute on opportunities for improved team scripting, workflows, and hand-offs to drive improved enrollment conversion and achieve metrics.
• Provide regular queue oversight, troubleshooting, and data clean-up as needed.
• Do direct patient outreach and enrollment for high-priority populations or members with specialized needs.

First Three Months of Training

Your first three months will be focused on doing direct patient outreach and enrollment to enable you to subsequently manage and coach others in that role, including :

After your first three months and demonstrating proficiency in Thyme Care enrollment across contracts, you will transition to directly managing a team of 8-10 Enrollment Specialists while continuing to do direct patient outreach and enrollment roughly 25% of the time.

WHAT LEADS TO SUCCESS

OUR VALUES

At Thyme Care, our core values guide us in everything we do : Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $65,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.

Salary : $65,000