What are the responsibilities and job description for the Medical Director, Oncology Navigation position at Thyme Care?
OUR MISSION
Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As the Medical Director for Oncology Navigation, you will be a critical member of the clinical team caring for our members and collaborating with our partners. You will have three primary responsibilities:
First, you will be responsible for the oversight and direction of interdisciplinary case conferences for our most complex members, in which individualized care plans are created and monitored by our team of Community Health Workers and Oncology Nurse Navigators. You will provide clinical oversight to the case management team and direct clinical care, as needed. In addition, you will collaborate closely with our members' primary treating oncologists to ensure optimal care coordination.
Second, you will iterate and scale our electronic patient-reported outcome (ePRO) program to drive member-centered outcomes and success in our partnerships. You will be responsible for ensuring team training and enablement, updating processes, and monitoring operational and performance measures, in close collaboration with cross-functional leaders.
Third, you will be responsible for collaborating and communicating with external partners. You will ensure that workflows are optimized for care coordination at contract launch, that established processes are iterated in real-time to support contract success, and that we are prepared to rigorously report on our performance (e.g. Board Meetings, Quarterly Business Reviews, and Joint Operating Committees).
WHAT YOU'VE DONE
This role reports into our Senior Medical Director and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.
Within your first three months, you will:
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $240,000-$250,000. The salary range could be lower or higher than this if the role is hired in another location or at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As the Medical Director for Oncology Navigation, you will be a critical member of the clinical team caring for our members and collaborating with our partners. You will have three primary responsibilities:
First, you will be responsible for the oversight and direction of interdisciplinary case conferences for our most complex members, in which individualized care plans are created and monitored by our team of Community Health Workers and Oncology Nurse Navigators. You will provide clinical oversight to the case management team and direct clinical care, as needed. In addition, you will collaborate closely with our members' primary treating oncologists to ensure optimal care coordination.
Second, you will iterate and scale our electronic patient-reported outcome (ePRO) program to drive member-centered outcomes and success in our partnerships. You will be responsible for ensuring team training and enablement, updating processes, and monitoring operational and performance measures, in close collaboration with cross-functional leaders.
Third, you will be responsible for collaborating and communicating with external partners. You will ensure that workflows are optimized for care coordination at contract launch, that established processes are iterated in real-time to support contract success, and that we are prepared to rigorously report on our performance (e.g. Board Meetings, Quarterly Business Reviews, and Joint Operating Committees).
WHAT YOU'VE DONE
This role reports into our Senior Medical Director and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.
Within your first three months, you will:
- Complete training and be up to speed on Thyme Care's systems, tools, technology, partners, and clinical expectations.
- Be adept at developing evidence-based, member-centered care plans that will guide our team of Community Health Workers and Oncology Nurse Navigators in effectively prioritizing our members needs and goals.
- Be comfortable with and correctly follow policies and procedures, escalation pathways, communication best practices, and documentation standards.
- People-first. Thyme Care's mission and members matter to you, deeply.
- Experience. You have at least 5 years of post-training clinical experience with at least 2 years caring for oncology patients, preferably with fellowship training and board certification in Oncology. You have an unrestricted medical license and a willingness to obtain additional state licenses, as needed. It would be exceptional if you have experience with electronic patient-reported outcome (ePRO) implementation, iteration, and reporting.
- Organized. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
- Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
- Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
- A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort using and learning new technology is important.
- Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $240,000-$250,000. The salary range could be lower or higher than this if the role is hired in another location or at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Salary : $240,000 - $250,000
