What are the responsibilities and job description for the Quality Assurance Manager position at Thyme Care?
OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE
As a Quality Assurance Manager at Thyme Care, you will be responsible for managing a team of Quality Assurance Coordinators, Associates, and Senior Associates. In this role, you will have three primary responsibilities.
First, you will own the monthly management of Quality Assurance team performance and responsibilities, including: performance management of the QA team, creation of monthly workload assignments, calibration meeting and facilitation schedules, and facilitation of cross-functional meetings.
Second, you will be responsible for working in close partnership with Care Team Leads and Care Delivery Leadership to identify areas of support and ways to drive improvements in the quality of the Care Team's interactions with members.
Third, you will also be responsible for contributing to our Quality Assurance Team's QA reviews each month, and will spend a portion of time reviewing our Care Team's interactions with members, as well as reviewing a portion of the QA reviews conducted by the Quality Assurance Team, to ensure that we're keeping consistent standards across our QA grading.
This role reports into the Senior Manager of Quality, Training, and Enablement and in it, you will support the QA strategy for the Care Team as well as directly manage a QA team. You will spend a portion of each day reviewing our Care Team's interactions with members, developing strategies to drive improvements with Care Team quality, as well as supporting members of the Quality Assurance Team.
WHAT YOU'LL DO
After your first three months you will have:
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $105,000 - $120,000. The salary range could be lower or higher than this if the role is hired in another location or at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE
As a Quality Assurance Manager at Thyme Care, you will be responsible for managing a team of Quality Assurance Coordinators, Associates, and Senior Associates. In this role, you will have three primary responsibilities.
First, you will own the monthly management of Quality Assurance team performance and responsibilities, including: performance management of the QA team, creation of monthly workload assignments, calibration meeting and facilitation schedules, and facilitation of cross-functional meetings.
Second, you will be responsible for working in close partnership with Care Team Leads and Care Delivery Leadership to identify areas of support and ways to drive improvements in the quality of the Care Team's interactions with members.
Third, you will also be responsible for contributing to our Quality Assurance Team's QA reviews each month, and will spend a portion of time reviewing our Care Team's interactions with members, as well as reviewing a portion of the QA reviews conducted by the Quality Assurance Team, to ensure that we're keeping consistent standards across our QA grading.
This role reports into the Senior Manager of Quality, Training, and Enablement and in it, you will support the QA strategy for the Care Team as well as directly manage a QA team. You will spend a portion of each day reviewing our Care Team's interactions with members, developing strategies to drive improvements with Care Team quality, as well as supporting members of the Quality Assurance Team.
WHAT YOU'LL DO
After your first three months you will have:
- Identified opportunities to standardize and create more efficient QA processes
- Assumed responsibility for the coordination and management of QA completion across the Quality Assurance Team and Care Team Leads
- Assumed responsibility for managing a team of Quality Assurance direct reports
- Manage and support the QA team, ensuring QA new hires are trained effectively
- Support the development of Quality Assurance team members within their roles
- Become an invaluable partner to our Care Team by developing and maintaining strong controls over our QA process
- Constantly be on the lookout for ways to improve the effectiveness of our QA program
- Quality Assurance leadership experience. You've worked in Quality Assurance roles within the healthcare space. You are an experienced people leader and have led Quality Assurance teams before.
- Excellent communication skills. You exhibit objectivity, empathy, patience, and diplomacy in all forms of communication.
- Team player. You are always willing to jump in to support colleagues and contribute to the organization's success - no matter how big or small, and team members know they can rely on you to meet deadlines and deliverables no matter what.
- Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $105,000 - $120,000. The salary range could be lower or higher than this if the role is hired in another location or at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Salary : $105,000 - $120,000
