eCommerce Data Analyst

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas : global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.

Copper and Brass Divison

Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary

The eCommerce Data Analyst will work directly with the eCommerce Product Owner and Ideation Team to analyze data related to online sales, customer behavior, and market trends to provide insights and recommendations that drive the growth and success of the eCommerce business. The Data Analyst will also be responsible for the customer and product business data models, ensuring they are accurately integrated into the eCommerce platform and processes. This role requires a combination of analytical skills, data organization, business acumen, and reporting skills to support decision making.Job Description

Key Accountabilities :

Data Analysis & Reporting

Collect, analyze and report on various data points from multiple sources (Power BI, GA4, Mouseflow, etc.) to assess business performance and identify actionable insights and opportunities

Key business team member in the PowerBI dashboard workstream; analyzing data, identifying actionable insights and following through to resolution. Work with the cross-functional team to identify new reporting opportunities and build the PowerBI roadmap while also maintaining the existing reports.

Report on KPIs to track usage and ROI of features and enhancements post release

Develop and present regular performance reports and dashboards to stakeholders, working with the ideation team to identify actionable insights to improve the customer experience

Customer Insight Data

Design processes to collect and catalog customer feedback from multiple sources

Analyze customer feedback to identify trends, preferences, and buying behaviors to improve the online experience.

Present key actionable insights from customer feedback to ideation and business teams. Provide data support for these opportunities from requirements through enhancement deployment

Expert and owner of Product & Customer Master Data for eCommerce

Serve as a liaison with business stakeholders and the eCommerce team to document and understand in detail the customer needs and business processes for master data topics to ensure alignment of approach.

Own back-office processes for master data, ensuring that data is maintained and updated to promote a seamless user experience.

Establish catalog review process with business to ensure online product offering is aligned with business objectives.

Driver for business process change management in order to support the user experience on the eCommerce website

Responsible for maintaining the platform (HUB) and database of users for customer testing.

Maintain database of users with key attributes to profile users for sessions

Design & execute recruiting strategies to continuously grow the customer testing database

Work with Ideation team to coordinate all user interviews and user testing sessions from profiling the target customers to coordinating the sessions

Schedule / attend interviews & tests and document key takeaways from each session

Support bug triaging in coordination with Product Owner and other required roles.

Support backlog management, story refinement, and UAT alongside the eCommerce Product Owner for applicable topics

Support and promote use and standards for Jira and Confluence

Coordinate with external teams as needed

Perform data analysis and ad hoc requests

Perform any other duties as required

Qualifications :

Experience : 5 years as an Analyst (eCommerce experience preferred).

Skills : Strong communication, documentation, and ad hoc problem-solving skills.

Software Proficiency : MS Office required; Jira and Confluence experience preferred.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

Voluntary Wellness Programs

Benefits may vary based on job, country, union role, and / or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals / entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated / group companies. These individuals / entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited / withdrawn therefrom in response to such fake offers.

TK does not :

4.Send checks to job seekers; or

5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE :

3.Anyone making an employment offer in return for money is not authorized by TK; and

4.TK reserves the right to take legal action, including criminal action, against such individuals / entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

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