What are the responsibilities and job description for the Program Manager position at thyssenkrupp?
Job Summary
Direct, lead and supervise operational efforts and functions of employees within a location / site to achieve financial and growth goals. Foster a safe working environment that will promote customer service and motivate employees to surpass customer expectations. Main customer contact for key account or multiple accounts.
Job Description
Key Expectations :
- Ensures customer needs are addressed by communicating to tkIS Management and requesting necessary resources to ensure needs are supported in a cost effective, timely manner.
- Create a safe environment to attract and motivate employees to help service meet or exceed customer expectations
- Proactive problem solving using several established methods such as 5Y, WHY and AD
- Act as advisor on overall quality of relationship, seeks opportunities, pulls resources, and implements actions to improve and solidify customer relationship
- Apply knowledge of company processes, infrastructure, policies and resources to plan commit and meet customer objectives
- Communication with internal company Senior Management as well as Customer Leadership
- Accountable for the definition of issues and tasks including the scheduling, coordination and eliciting timely cooperation of both the tkIS and the locations teams in order to accomplish the objectives.
- Key point of contact with customer and addresses issues and concerns efficiently, effectively and timely.
- Project Management as needed to achieve company goals
- Drive continuous improvements while maintaining a Safety First work place
- Provide cross functional assistance in completing necessary projects allowing Dept. Heads to concentrate on meeting department goals
- Proactive coordination of team activities in planning, problem solving, decision making and risk management to ensure continued support of program requirements
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications :
Job Compensation
90-105k Bonus
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
Benefits may vary based on job, country, union role, and / or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals / entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated / group companies. These individuals / entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited / withdrawn therefrom in response to such fake offers.
TK does not :
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE :
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals / entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https : / / jobs.thyssenkrupp.com / en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
