What are the responsibilities and job description for the Marine Technical Advisor position at Tiara Yachts?
Job Details
Description
A Marine Technical Advisor will work onsite to answer dealers’ and customer technical questions verbally and through written documentation. Perform research and investigations as required to address dealer and customer concerns. Prior hands on experience in troubleshooting and repair of boat electrical and mechanical systems mandatory.
Tiara Yachts is a boat manufacturing company. Throughout our storied history of hand-building boats, we have remained based in beautiful Holland, Michigan. This allows us to offer the highest level of craftsmanship, the greatest control over quality and creates a source of pride for our customers that their boat was handmade in the U.S.A. We have honored our craft throughout decades and generations, improving on design and manufacturing to the apex of refinement evident in our boats today.
This same honor and longevity shows through the dedication of our employees. We have generations of families working at Tiara Yachts. We offer bonus incentive, paid holidays, paid vacation and an attractive medical benefits package.
“At Tiara Yachts we’re not just building boats we’re building careers”
Marine Technical Advisor
725 East 40th Street, Holland, MI. 49423
Job Responsibilities:
- Answer dealers’ and customers’ technical questions verbally and through writing; perform research and investigate as required to address dealer and customer concerns
- Take part orders via telephone, fax and email from dealers, service providers and retail customers. Input parts orders into computer system
- Maintain accurate records of all activity pertaining to dealer and customer contact
- Authorize prior approval for warranty repairs on customer boats, which will be performed by Tiara and/or non-Tiara dealers
- Evaluate and process warranty claims in a timely manner
- Communicate quality information to the appropriate departments and assist in the problem solving process
- Work directly with suppliers to facilitate field repairs on their products
- Involved in Tiara Tech, Dealer training
Qualifications
Education and Experience:
- Strong interpersonal, written and verbal skills, a must. Positive mental attitude. Prior experience in a customer relations role a plus
- Strong electrical and mechanical aptitude; knowledge and understanding of electrical theory (AC and DC) and electrical and mechanical systems
- Prior experience in troubleshooting and repair of boat electrical and mechanical systems mandatory.
- Computer literate. Competent in Microsoft Word and Excel
- Knowledge of boating terms, components, and system operations
General Job Requirements:
- Pass a background check, drug test and physical
- Promote a safe and clean work environment
- Willingness to work on a team or individually
- Able to follow manufacturing instruction and understand processes
- Must practice PPE (Personal Protective Equipment) policies as mandated per area. (Use safety glasses/goggles, hearing protection, etc.)
- Must follow company safety guidelines
- Must be fluent in the English language; Bilingual (Spanish) is a plus
