Telecommunications Officer

SUMMARY/OBJECTIVE: The Telecommunications Officer position will support a dynamic cross-functional enrollment team. This is an excellent opportunity for a highly motivated individual to join a growing and innovative university and develop real world international business and relationship management experience and mentorship in higher education. This position will be based in St. Louis, Missouri.   

Principal Duties/Responsibilities:  

• Assist in addressing online and in person inquiries to the admissions offices. 

• Setting appointments and qualifying leads for admissions personnel  

• Assist in qualifying student inquiries for enrollment in all PHSU-STL programs. 

• Scheduling and hosting campus tours. 

• Maintain and update records of potential students.  

• Reception duties as needed to manage Admissions walk-ins and leads. 

• On- Campus presence essential. 

• Assist in recruiting students through campus and virtual communication. 

• Participate in recruitment events that occasionally require overnight travel. 

• Communicate with main campus/departments as needed. 

• Available nights and weekends as needed for heavy phone outreach. 

• Other duties as assigned. 

COMPETENCIES: To perform the job successfully, an individual must be dependable and have good inter-personal and communication/organization skills and the ability to interact effectively with students, vendors, and other customers. Demonstrated ability to meet and/or exceed determined goals and objectives. Excellent written, verbal communication and customer service skills. Time management and the ability to meet deadlines and multi-task are required. Good listening skills and ability to display patience and empathy when dealing with customers and colleagues.  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Listed below are the knowledge, skills, and/or abilities required for this position, as well as the Physical Demands and Work Environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in VOIP phone systems such as “Go To” or similar. Bilingual (English/Spanish) is desired but not required. 

Bachelor’s degree or 2 years work experience in higher education or customer service and/or relationship sales environment is preferred.  

Computer Skills: To perform this job successfully, an individual should have general knowledge of computers including Microsoft Office Applications such as Word, PowerPoint, Outlook, and Excel. Familiarity with salesforce.com and CRM management is desired but not required. Must be comfortable with changing technology.  

Certificates, Licenses, Registrations: Certifications in administrative proficiencies appreciated.  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and to use hands to type on computer, operate office equipment and handle books, files, documents, etc. Must be able to talk and hear to answer phones and when assisting others. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and to stoop or kneel. The employee must occasionally lift objects weighing from 10 – 30 pounds and possibly up to 50 pounds. Close vision needed to use computer. Must have distance vision and depth perception for safety purposes. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment in this position is characteristic of a normal office environment. The noise level in the work environment is usually mild to moderate. At times, the position requirements will require the ability to produce results in a fast-paced environment. Independence and autonomy with little direct supervision is required. Professional mannerisms are expected as a representative of the university. This position requires leadership and the ability to accept performance feedback. 

NOTE: This job description in no way states or implies that these are the only duties to be performed the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days.