What are the responsibilities and job description for the Customer Service Associate/Front Desk position at Tiburon Swim Academy?
Job Summary:
Tiburon Swim Academy, a rapidly expanding team of dedicated swim coaches focused on nurturing children's progress and achievements, is seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our students and parents, and be the face of our front desk staff, ensuring a positive experience at our swim academy.
Responsibilities:
- Assist customers with inquiries regarding swim lessons and programs.
- Utilize retail math skills to process payments, handle transactions, and manage customer accounts.
- Demonstrate excellent phone and email etiquette when handling incoming calls and addressing customer concerns professionally.
- Manage time efficiently to handle customer inquiries promptly and provide timely responses.
- Collaborate with the team on technical sales aspects related to swim equipment or electronic devices.
- Communicate effectively in English to ensure clear understanding between customers and staff.
Experience:
- Prior experience in retail sales or customer service is preferred.
- Familiarity with electronics sales or aquatic products is a plus.
- Strong time management skills to handle multiple tasks efficiently.
- Proficiency in Spanish or other languages is advantageous for engaging with diverse customers.
If you are passionate about delivering exceptional customer service, possess strong communication skills, and enjoy working in a dynamic team environment focused on helping individuals achieve their swimming goals, we welcome you to apply for the Customer Service Representative position at Tiburon Swim Academy. Join us in making a positive impact on the lives of our students while being part of a supportive and growth-oriented organization.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Wellesley, MA 02482 (Required)
Ability to Relocate:
- Wellesley, MA 02482: Relocate before starting work (Required)
Work Location: In person
Salary : $19
