What are the responsibilities and job description for the Implementations Specialist position at TicketManager?
Live events are fun.
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
TicketManager is an official partner of the Philadelphia Eagles, Washington Wizards & Mystics, The Carolina Panthers, The Washington Capitals, The Texas Rangers, LAFC & Angle City, The Minnesota Wild, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.
The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. The Implementations Specialist plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.
*This role is In-Person in our Mesa, AZ Office*
Responsibilities:
- Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes but is not limited to:
- Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.)
- Coordinate across teams to ensure project tasks are completed effectively and efficiently
- Regularly communicate project updates with the client and other cross-functional teams
- Monitor project health closely to identify and mitigate project risk
- Develop launch materials and deliver client training
- Monitor adoption and usage post-launch
- Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support
- Routing support requests to appropriate customer support or tech support channels
- Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.)
Desired Skills and Experience:
- Bachelor’s Degree Required
- 2-4 years of work experience in a collaborative, data-driven environment
- Previous project management experience preferred
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Customer service skills in a SaaS environment preferred
- Proven presentation and executive meeting planning
TicketManager Highlights:
- $65,000-75,000 base salary
- Bonus Eligibility
- Company Stock
- Role is In-Office, Monday-Friday
- 401k & Company Match
- Health Benefits (Medical, Dental, Vision)
- Unlimited PTO
- Quarterly Live Event Credit
- Monthly Happy Hours & Volunteering
- Fun Company Perks
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
- 4.5 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
Salary : $65,000 - $75,000
