What are the responsibilities and job description for the Support Engineer position at TicketManager?

Live events are fun.

Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.

Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love : Live events that bring people together and make memories.

The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.

TicketManager is an official partner of The Philadelphia Eagles, The Washington Wizards & Mystics, The Carolina Panthers, The Washington Capitals, The Texas Rangers, LAFC & Angle City FC, The Minnesota Wild, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.

TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.

We are looking for a motivated full-stack developer to join our team as a Software Support Engineer. The position offers a lot of opportunity to learn and grow as a developer. As a Software Support Engineer, you’ll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal candidate will be able to hit the ground running, possess a strong curiosity and desire to ideate and explore new features to improve experiences. You’ll participate in discussions about product ideation, proof-of-concepts, and give feedback on ideas.

This role is In-Office, Monday-Friday

Responsibilities :

Develop and maintain web-based application on AWS, using PHP, Node.js, ColdFusion, and Java

REST API development on our External and Internal APIs

Respond to requests and questions about how our application works, including verification and debugging for features and functionality.

Work through the entire web application development life cycle right from requirements to delivery and post launch support

Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns

Keep abreast of new trends and best practices in web development

Need to work in office; be available during regular hours as well as off-hours availability depending on project needs

Desired Skills & Experience :

Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred

3 years of frontend and backend application development experience

In depth knowledge of at least one of the following, and the capacity to learn the others :

Object-oriented PHP with Symfony or other similar PHP Frameworks

Node.js

ColdFusion or Lucee

Salesforce(.com) Development, Java

Hands-on experience using Git, Github, or other similar source code version control systems

Hands on experience with SQL schema design, and Design Patterns desirable

Experience with MySQL or similar relational databases

An understanding of JavaScript fundamentals including DOM manipulation

Experience with AWS, GCP, or Azure

Creative and efficient problem solver

Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences

TicketManager Highlights :

100,000k - $115,000k base salary

Bonus Eligibility

Company Stock

Role is In-Office, Monday-Friday

401k & Company Match

Health Benefits (Medical, Dental, Vision)

Unlimited PTO

Quarterly Live Event Credit

Monthly Happy Hours & Volunteering

Fun Company Perks

Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row

Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal

4.6 out of 5 Glassdoor rating

Used by over 4,000 globally known companies including ~15% of the Fortune 500

Employment Type : Full Time

Years Experience : 3 - 5 years

Salary : $100,000 - $115,000 Annual

Bonus / Commission : Yes

Salary : $100,000 - $115,000

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