What are the responsibilities and job description for the Account Manager (Sales and Related) position at TicketNetwork, Inc.?
Key Responsibilities :
- Client Relationship Management : Develop and maintain strong, long-term relationships with key clients, ensuring satisfaction and retention.
- Account Onboarding : Guide new clients through the onboarding process, providing tailored training and support to ensure they are set up for success on the ezevent platform.
- Consultation & Strategy : Offer strategic advice on event ticketing, registration, and promotion to ensure clients meet their goals. Recommend best practices and features of the platform that align with their event needs.
- Product Support & Troubleshooting : Serve as the go-to resource for any technical or functional issues clients may face. Work with the support team to resolve challenges quickly and effectively.
- Reporting & Analytics : Provide clients with insights on their event performance using ezevent’s analytics tools. Help clients understand key metrics and leverage data to improve their events.
- Collaboration with Internal Teams : Work closely with sales, marketing, and customer support teams to ensure a seamless client experience and address any issues or opportunities for improvement.
- Event Management Support : Assist clients with ticketing setup, promotions, and event logistics to ensure a smooth event experience from start to finish.
