What are the responsibilities and job description for the Customer Service Ambassador position at Tidal Management?
Are you ready to be part of a culture-forward business management firm that values diversity, inclusivity, and professional growth? Look no further! Our company prioritizes our team members' well-being and invests heavily in their training and development.
As a Customer Service Ambassador, you'll have the opportunity to connect with consumers and team members alike, providing top-notch customer experiences every step of the way. Here's what you'll be doing:
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As a Customer Service Ambassador, you'll have the opportunity to connect with consumers and team members alike, providing top-notch customer experiences every step of the way. Here's what you'll be doing:
- Develop daily strategies to optimize client CRM and drive profitability
- Engage with consumers, offering friendly and helpful assistance with product inquiries
- Navigate challenging customer questions with a solution-oriented approach
- Learn and apply sales techniques for high closing rates and customer retention
- Facilitate purchase orders and onboard clients and consumers seamlessly
- Proactively generate new accounts and ensure timely responses to account inquiries
- Embrace additional training opportunities for continuous skill development
- Friendly and approachable demeanor with a focus on building positive relationships
- Ability to multitask efficiently and prioritize tasks effectively
- Excellent communication skills with an outgoing personality
- 1-5 years of customer service experience, demonstrating proficiency in negotiation and upselling
- Thrives in a dynamic environment and remains composed under pressure
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