What are the responsibilities and job description for the Patient Services Representative position at TidalHealth Primary & Specialty Care?
Why work at TidalHealth?
Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Patient Service Representative Position Summary
The primary function of a Patient Service Representative is to provide administrative support for the Primary and Specialty Care practices. The Patient Service Representative is responsible for greeting patients and patient check in and check out; verification and maintenance of patient insurance/financial information and patient communication with required staff. The Patient Service Representative is also responsible for patient scheduling and medical history in the EHR system, and additional office-specific tasks as instructed.
Patient Service Representative Position Requirements
- Previous physician office experience preferred.
- Knowledge of medical terminology preferred.
- Experience with electronic health record preferred.
- High School graduate or equivalent required.
Patient Service Representative Work Schedule
- Monday - Friday, Day Shift
Patient Service Representative Benefits
- At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.
- Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
Salary range:$16.26-$21.96 Commensurate with experience
Job Type: Full-time
Pay: $16.26 - $21.96 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- What is your level of experience with insurance…billing and coding...scheduling appointments? How do you maintain data accuracy?
- Describe your knowledge of medical terminology.
- Describe your typing and computer experience? Describe your EHR experience. What programs have you used? What is your preferred learning style when using new systems?
- Please describe a typical day & job duties at your current employer and how they would relate to this position.
- TidalHealth's accountability for time/attendance is a system wide policy. Employees are responsible for managing their accrued time off (6.77 hours per pay period) to account for holidays, personal days, and sick days. Can you agree to a position that requires you to manage your personal leave balances?
- How would you provide good customer/patient service in a medical office? Give an example of when you provided good customer service.
Experience:
- Medical office experience: 1 year (Required)
- Microsoft Excel: 1 year (Preferred)
- Medical terminology: 1 year (Required)
Ability to Commute:
- Berlin, MD 21811 (Required)
Ability to Relocate:
- Berlin, MD 21811: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $22
