What are the responsibilities and job description for the Assistant Office Manager - CMVE/Veterans Affairs position at Tidewater Community College?
Tuesday 8:30am-6:00pm
part time, occasional evenings and weekends may also be required.
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
To aid military-related students in obtaining and utilizing the varying education benefits available from the federal and state government. Process enrollment certifications in accordance with applicable policies and procedures. Promote student success by providing excellent customer service to a diverse population in-person, by email, and by telephone.
Functional Responsibilities:
Review incoming ECR forms for certification in accordance with the Department of Veterans Affairs and State Approving Agency.
Process enrollment certifications using Enrollment Manager software accurately (error rate of 3% or less) and efficiently with a steadily increasing completion rate.
Maintain records of enrollment certifications via ImageNow/Perceptive content.
Send email communications to students for classes that cannot be certified for benefits, explaining why and the next steps the student needs to take for classes to be certified.
Monitor and respond to students through several global email accounts daily.
Assist with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.
Knowledge of the pre-requisites necessary for classes and programs of study.
Knowledge of placement tests and developmental courses.
Run queries and utilize information within the Student Information System (SIS).
Extensive knowledge needed of the Federal and State education benefits available, and the policies and procedures associated with each one.
Review all processes related to certifications for continuous improvement.
Train and supervise work study students in the absence of the Office Manager.
Ensure office hours are covered in coordination with and as directed by the Office Manager.
Support a variety of college events including Orientation, Open House, Extended Hours, and Information Sessions.
All other duties as assigned.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
Become a School Certifying Official by completing the initial online training provided by the Department of Veterans Affairs. Complete all subsequent yearly professional development requirements as mandated by the Department of Veterans Affairs.
Demonstrated excellent communications skills; oral and written.
Ability to work accurately in a fast-paced environment.
Ability to promote collaboration and teamwork in a student-centered environment.
Demonstrated strong analytical skills.
Demonstrated skills in computer applications to include Word, Spreadsheets, student databases, and email.
Ability to learn and be proficient in DVA certifying software, document imaging systems, and various applications used at the college. Ability to learn new technology as it emerges and updates.
Ability to read and interpret regulations.
Ability to work independently.
Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.
Ability to read, interpret and implement Virginia Community College System and Tidewater Community College’s policies and procedures.
Ability to communicate effectively with all stakeholders (students, parents, faculty, administrators, other college departments, supervisors, and direct reports) via telephone, email, and in person.
Ability to provide excellent customer service in a high-volume environment that includes a CMVE call center.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $21
