What are the responsibilities and job description for the Lead Case Manager for the Student Resource Center position at Tidewater Community College?
Posting Summary
Working Title
Lead Case Manager for the Student Resource Center
Role Title
Prog Admin Specialist I
Role Code
19211-SW
FLSA
Exempt
Pay Band
04
Position Number
295R0261
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Chesapeake - 550
Hiring Range
$45,000 - $64,700, commensurate w/ experience.
Emergency/Essential Personnel
No
EEO Category
B-Professional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday through Friday from 8:30 am to 5:00 pm. Occasional evenings and weekends may also be required.
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Lead Case Manager plays a key role in the Student Resource Center at TCC by providing direct, non-counseling support services to students who seek assistance with basic needs insecurities. Specifically, the Lead Case Manager provides hands-on screening and advocacy for students as they navigate the complex web of social services, campus, and community resources. The Case Manager ensures that students who seek financial assistance are screened for SNAP eligibility and assisted with making SNAP applications. The Case Manager is also responsible for promoting the SNAP program to the TCC campus community.
The Lead Case Manager also supports college wide educational programs designed to encourage student engagement and promote well-being.
This position supervises campus-level staff across TCC’s four campuses, including staff in the Free Market at TCC.
This is a restricted funded position.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- In depth understanding of professional ethics in an educational and/or human services environment.
- In depth understanding of case management in a human services or educational context, including intake, needs assessment, screening, case documentation, and follow up.
- Experience in supervision of employees.
- Demonstrated understanding of issues related to college student mental health.
- Demonstrated experience assisting students with personal issues that may impact their academic progress and personal development.
- Understanding of the barriers to success faced by at-risk and underserved student populations, including low income, first generation, pregnant and parenting students, and students in the ALICE population.
- In depth knowledge of local resources that support at-risk populations, including social services and community organizations.
- Demonstrated organizational and time management skills
- Working knowledge of the principles of student affairs in a community college setting.
- Ability to work collaboratively in a team environment.
- Demonstrated ability to communicate with a broad demographic of students, faculty, and staff.
- Ability to interpret and apply Virginia Community College System (VCCS), Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accounting Act (HIPAA), Title IX, mandatory reporting laws, and college policies and procedures as they relate to student services and faculty support.
- Experience working with at risk populations within a human services or higher education context is required.
- Experience supervising staff is required.
Additional Considerations
n/a
Operation of a State Vehicle
No
Supervises Employees
Yes
Required Travel
Local travel between TCC campuses on a regular basis.
Posting Detail Information
Posting Number
CLS_3754P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
04/25/2025
Job Close Date
05/12/2025
Open Until Filled
Agency Website
TCC.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $45,000 - $64,700
