What are the responsibilities and job description for the Veterans Benefits Processor position at Tidewater Community College?
Posting Summary
Working Title
Veterans Benefits Processor
Role Title
Admin and Office Spec III
Role Code
19013-SW
FLSA
Nonexempt
Pay Band
03
Position Number
295W0286
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Virginia Beach - 810
Hiring Range
$15.79 per hour
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday, Wednesday, Thursday, & Friday 8:30am to 5:00pm
Tuesday 8:30am to 6:00pm
26-29 hrs. per week/ part time
Tuesday 8:30am to 6:00pm
26-29 hrs. per week/ part time
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges. The Center for Military and Veterans Education’s (CMVE) Business Processing Office (BPO), located at the Virginia Beach campus, will support the CMVE/Veterans Affairs Offices by providing accurate and timely processing of enrollment certifications.
Functional Responsibilities:
Review incoming ECR forms for certification in accordance with the Department of Veterans Affairs and State Approving Agency.
Process enrollment certifications using Enrollment Manager software accurately (error rate of 3% or less) and efficiently with a steadily increasing completion rate.
Maintain records of enrollment certifications via ImageNow/Perceptive content.
Send email communications to students for classes that cannot be certified for benefits, explaining why and the next steps the student needs to take for classes to be certified.
Monitor and respond to students through several global email accounts daily.
Review certifications done by CMVE staff for quality and completeness.
Assist with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.
Knowledge of the pre-requisites necessary for classes and programs of study.
Knowledge of placement tests and developmental courses.
Run queries and utilize information within the Student Information System (SIS).
Extensive knowledge needed of the Federal and State education benefits available, and the policies and procedures associated with each one.
Review all processes related to certifications for continuous improvement.
All other duties as assigned.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of the various education benefits available through the Department of Veterans Affairs.
Become a School Certifying Official by completing the initial online training provided by the Department of Veterans Affairs. Complete all subsequent yearly professional development requirements as mandated by the Department of Veterans Affairs.
Demonstrated excellent communications skills; oral and written.
Ability to work accurately in a fast-paced environment.
Ability to promote collaboration and teamwork in a student-centered environment.
Demonstrated strong analytical skills.
Demonstrated skills in computer applications to include Word, Spreadsheets, student databases, and email.
Ability to learn and be proficient in DVA certifying software, document imaging systems, and various applications used at the college. Ability to learn new technology as it emerges and updates.
Ability to read and interpret regulations.
Ability to work independently.
Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.
Ability to read, interpret and implement Virginia Community College System and Tidewater Community College’s policies and procedures.
Become a School Certifying Official by completing the initial online training provided by the Department of Veterans Affairs. Complete all subsequent yearly professional development requirements as mandated by the Department of Veterans Affairs.
Demonstrated excellent communications skills; oral and written.
Ability to work accurately in a fast-paced environment.
Ability to promote collaboration and teamwork in a student-centered environment.
Demonstrated strong analytical skills.
Demonstrated skills in computer applications to include Word, Spreadsheets, student databases, and email.
Ability to learn and be proficient in DVA certifying software, document imaging systems, and various applications used at the college. Ability to learn new technology as it emerges and updates.
Ability to read and interpret regulations.
Ability to work independently.
Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.
Ability to read, interpret and implement Virginia Community College System and Tidewater Community College’s policies and procedures.
Additional Considerations
N/A
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
N/A
Posting Detail Information
Posting Number
WGE_2455P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
03/24/2025
Job Close Date
04/15/2025
Open Until Filled
No
Agency Website
Tcc.edu
Contact Name
Liz White
Email
ldwhite@tcc.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $16
