Business Manager- Physical Therapy

Position Summary

The Business Manager-Imaging Division is responsible for the daily operations of Front office and Referral Authorization Services team. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and clinicians with a focus on patient access, accurate reporting, and excellent internal and external customer service.

Major Duties and Responsibilities

Oversees daily office operations and delegates as needed.

Responsible for providing overall leadership of administrative staff of the practice to ensure accomplishment of its objectives and goals and guidance with clerical staff for all TPMG processes and policies. Strong focus on internal customer service and patient access.

Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities and goals as necessary.

Create an atmosphere of team building for the site and set a professional example for staff.

Responsible for personnel functions including hiring, day-to-day staffing, training, monitoring and evaluations of all clerical staff.

Post job openings using Paycom Applicant Tracking System and interview new hires for site for administrative positions.

Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.

Management of staff who perform daily Charge Entry and work on all follow-up billing functions such as ATB and A/R reporting. There are staff who enter charges, but this role is responsible for follow through and timeliness of charge entry through oversight and reporting.

Oversees the schedule, referring physicians office communication and works with other office managers to ensure physicians have what is needed in the suite by specialty.

Review financials (i.e., P&L statements, GL reports, inventory control, payroll, etc.) and investigates any inconsistency or issue.

Submit daily deposit registers to accounting.

Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.

Hold monthly meetings with RAS team and the clerical business office with managing physician and staff, and has an active role in the monthly Imaging Operations meeting, reporting on goals, utilization, etc.

Works in tandem with the Clinical Manager for Imaging as a united front to ensure overlap in daily processes are efficient and executed properly to ensure superior patient access and care is achieved.

Responsible for resolving patient complaints and customer service issues.

Responsible for phone management, reporting and working with IT on upgrades, as needed.

Maintains strictest confidentiality.

Other duties as assigned.

Knowledge, Skills and Abilities

Strong communication skills required.

Knowledge of organizational policies, procedures, and systems.

Knowledge of clinic office procedures.

Knowledge of computer systems and applications.

Knowledge of medical practices, terminology, and reimbursement policies.

Knowledge of grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.

Skill in planning, organizing, delegating, and supervising.

Skill in evaluating the effectiveness of existing methods and procedures.

Skill in operating a variety of office equipment and computer programs.

Ability to work scheduled hours as defined in the job offer.

Ability to read, interpret and apply policies and procedures.

Ability to set priorities among multiple requests.

Ability to interact with patients, medical and administrative staff, and the public effectively.

Ability to work with minimal supervision.

EDUCATION/TRAINING/REQUIREMENTS

Associates degree or equivalent experience.

Must have 3-5 years of experience in a medical office setting.

Experience with prior EHR systems required.

PHYSICAL DEMANDS

Ability to lift or move equipment.

Ability to stand and walk for limited periods of time.

Ability to sit for extended periods of time.

Ability to enter data into a computer via a keyboard.

Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *

Ability to grasp and hold up to 30 lbs.*

Ability to occasionally squat and lean over.

Ability to hear normal voice level communications in person or through the telephone.

Ability to speak clearly and understandably.

Basic vision, corrected.

Ability to see and understand data on a computer screen.

SUCCESS FACTORS

Excellent Time Management/Organized

Open Communication/Positive

Goal Driven

Excellent Customer Service

Juggles Multiple Priorities

Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).