Medical Office Manager I Talent Pool (South Side)

Position Summary

The Medical Office Manager I is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers. This job requisition is for our offices located on the Southside of Hampton Roads (Chesapeake, Virginia Beach, Suffolk)

Major Duties and Responsibilities

• Oversees daily office operations and delegates as needed.
• Responsible for providing overall leadership, growth, marketing, administration and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Create an atmosphere of team building for the site and set a professional example for staff.
• Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.
• Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.
• Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.
• Review financials (i.e. P&L statements, GL reports, inventory control, payroll, etc.).
• Submit daily deposit registers to accounting as well as track timekeeping for employees.
• Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.
• Hold weekly and or monthly meetings with managing physician and staff.
• Responsible for resolving patient complaints and customer service issues.
• Maintains strictest confidentiality.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.
• Knowledge of clinic office procedures.
• Knowledge of computer systems and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.
• Ability to work with minimal supervision.

Education / Training / Requirements

• Associates degree or equivalent.
• Must have 3-5 years of experience in a medical office setting.
• Experience with prior EHR systems, required.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).