What are the responsibilities and job description for the Patient Service Representative I - Peninsula Locations position at Tidewater Physicians Multispecialty Group P C?
Position Summary
The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.
Major Duties and Responsibilities
- Appointment scheduler on multiple telephone line system.
- Checking in patients for appointments and checking out patients at the end of appointments.
- Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
- Assure timely delivery of patient services.
- Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
- Verifying insurance.
- Collecting copays and balances.
- Perform other duties as requested by the Office Manager.
Knowledge, Skills and Abilities
- Knowledge of computer systems and applications.
- Knowledge of office equipment.
- Knowledge of medical terminology and office procedures.
- Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Pays strong attention to detail.
- Excellent customer service skills.
- Ability to work scheduled hours as defined in the job offer.
- Ability to communicate effectively and professionally.
Education / Training / Requirements
- High school diploma or equivalent required.
- One year experience in a medical environment, preferred.
Physical Demands
- Ability to lift or move equipment.
- Ability to stand and walk for limited periods of time.
- Ability to sit for extended periods of time.
- Ability to enter data into a computer via a keyboard.
- Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
- Ability to grasp and hold up to 30 lbs.*
- Ability to occasionally squat and lean over.
- Ability to hear normal voice level communications in person or through the telephone.
- Ability to speak clearly and understandably.
- Basic vision, corrected.
- Ability to see and understand data on a computer screen.
Success Factors
- Alignment with Company Mission and Core Values
- Excellent Time Management/Organized
- Open Communication/Positive
- Goal Driven
- Excellent Customer Service
- Juggles Multiple Priorities
- Accuracy and Attention to Detail
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).
