What are the responsibilities and job description for the Physical Therapy Technician position at Tidewater Physicians Multispecialty Group P C?
Position Summary
The Physical Therapist Technician is responsible for tasks delegated to her/him to provide effective customer service, quality of rehabilitation procedures, and to ensure a smooth operation for the clinic.
Major Duties and Responsibilities
- Answers patient questions quickly, politely, and directs patient requests to the appropriate staff.
- Contact and schedule new patients and reschedule current patients and no-shows as needed.
- Prepare paperwork and physical environment for the patient.
- Maintains the medical record for each patient and keeps charts in compliance with necessary forms.
- Demonstrates the knowledge and skill necessary to service patients based off of their plan of treatment.
- Works with referral and insurance sources to obtain information needed to file insurance claims, facilitate understanding with patients and to work within assigned benefits.
- Provides patients with an exit questionnaire upon patient discharge.
- Other duties as assigned.
Knowledge, Skills and Abilities
- Ability to work scheduled hours as defined in the job offer.
- Ability to exhibit emotional maturity.
- Ability to concentrate on details in a busy environment.
- Ability to maintain confidentiality.
- Ability to deal with the public effectively and patiently.
- Ability to speak clearly and understandably.
- Ability to create and maintain strong relationships with employees, referral sources and patients.
- Skill in interpersonal communication.
- Skill in multi-tasking.
Education / Training / Requirements
- Associates Degree or Bachelor's Degree in Kinesiology preferred.
- One to three months related experience.
- Current CPR certification.
Physical Demands
- Ability to stand and walk for long periods of time.
- Ability to sit for extended periods of time.
- Ability to climb or balance for limited periods of time.
- Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
- Ability to grasp and hold up to 25 lbs.*
- Ability to hear normal voice level communications in person or through the telephone.
- Ability to speak clearly and understandably.
- Ability to smell.
Success Factors
- Alignment with Company Mission and Core Values
- Excellent Time Management/Organized
- Open Communication/Positive
- Goal Driven
- Excellent Customer Service
- Juggles Multiple Priorities
- Accuracy and Attention to Detail
- Accomplished in word processing and worksheet utilization
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).
