What are the responsibilities and job description for the Executive Assistant position at Tidewater Property Management, Inc.?
Job Type
Full-time
Description
OVERALL PURPOSE
This position provides high-level administrative, operational, and business development support to the Senior Director of Operations to ensure that company goals and objectives are accomplished and that operations run efficiently.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Works in independently and in collaboration with the Senior Director of Operations and Executive team on the following tasks, including but not limited to :
- Facilitates and manages customer complaints process. Required to work with team members to respond to all BBB complaints and online reviews.
- Manages and ensures the company's business licenses and insurance policies are up to date and renewed on time for all office locations.
- Assists with transitions for income and outgoing clients, including but not limited to, data entry, system set-up, opening bank accounts, system archives, box / warehouse management, etc.
- Assists with proposals and contracts including :
- Develop, format, and edit compelling proposals and contracts to support business development efforts.
- Ensure consistency in branding, messaging, and design across all materials.
- Work closely with sales and leadership teams to create persuasive and visually appealing content.
- May assist with management and maintenance of company website and social media content including :
- Maintain and update website content to ensure accuracy, relevancy, and SEO best practices.
- Work with designers and developers to enhance user experience and implement website improvements.
- Monitor website analytics and suggest optimizations.
- Plan, create, and schedule social media content across multiple platforms (LinkedIn, Twitter, Instagram, Facebook, etc.).
- Develop engaging written and visual content to enhance brand awareness and engagement.
- Track social media metrics and adjust strategies accordingly.
- May assist with marketing materials and events including :
- Source, design, and manage promotional items, ensuring consistency with brand guidelines.
- Coordinate orders and distribution of swag for internal teams, clients, and events.
- Plan and coordinate logistics for trade show and expo participation, including booth setup, marketing materials, and promotional campaigns.
- Manage event logistics, registrations, sponsorships, and post-event follow-ups.
- Collaborate with sales teams to maximize event ROI.
- Assists with current and potential client office visits as requested.
- Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database
- Maintain professionalism and strict confidentiality with all materials
- Writes memos, reports, emails, and related documents, including sensitive information.
- Assists with scanning, mailings, and other miscellaneous administrative tasks as needed or requested.
- Assists with system and spreadsheet updates and / or system assignments.
- Point of contact for designated systems and software, as applicable.
- Researching and organizing data in different platforms (Excel, PowerPoint, etc.).
- Using technical tools and software such as the Microsoft Office Suite, especially text processing software and Excel spreadsheets
- Responsible for creating and maintaining training materials, SOP's, etc. for clients and the company.
- Responsible for reviewing Community Association Manager Activity Logs and submitting the information for billing appropriately.
- Maintain executive team calendars, contact databases and appointments.
- Stays up to date on new legislative and state laws and assists with keeping the company in compliance with collaboration with the Senior Director of Operations.
- Maintains a positive relationship and knowledge of key clients and business partners.
- Proofreads and edits materials to ensure high-quality communications.
- Answers and responds to emails or phone calls professionally, effectively, and efficiently.
- All other duties as assigned.
Requirements
MINIMUM SKILLS AND QUALIFICATIONS
REQUIRED COMPENTENCIES
PHYSICAL EFFORT REQUIRED
Salary Description
26.50 / hour
Salary : $27