Roofing Service Manager

Join the elite team at Tidewater Roofing as our Service Manager! We are a dynamic company in the commercial & multi-family roofing industry, seeking seasoned professionals like you to take your career to new heights. If you're a skilled roofing professional ready for a life-changing opportunity, we invite you to apply. We value your experience and talent, and provide opportunities for problem-solving and delivering exceptional customer service. We offer the best salaries in the area along with a competitive benefits package!

A service manager is responsible for providing leadership and prioritizing and directing activities within the service department.

• • Manage the service department for optimum performance, efficiency and profitability, ensuring crews meet and exceed production goals
  • Effectively lead service crews to maintain company expectations regarding safety and quality workmanship
  • Maintain communication with clients, service crews and the company

Specific duties include, but are not limited to:

• Ensuring service vehicles, equipment, and employees present a clean and professional image
• Meet daily with repair technicians to review previous and next day's activities/goals
• Determine training needs for repair technicians; organize and direct training in safety, quality workmanship and roofing expertise
• Ensure crews adhere to OSHA and company safety regulations
• Conduct on-site training with service crews, to include quality control inspections and customer satisfaction
• Affirm jobs are completed to the scope of work and promised quality level
• Address customer call-back/warranty claims

Required Knowledge, Skills, & Abilities

• Analysis – the ability to conduct roof inspections and detect and repair roof system problems
• Roof system knowledge – Knowledge of various roof systems and materials and methods of repair and maintenance and the ability to teach others
• Safety and security – Ability to identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly and effectivelyQuality – Knowledge to inspect and assure attention to detail
• Productivity – Demonstrate the ability to meet and exceed productivity standards; work quickly and accurately
• Customer service – Develop relationships with customers; manage difficult or emotional customer situations; respond to requests for service and assistance
• Supervision – Coach staff members; seek to develop supervisory skills

Required Education & Experience

• 3 years roofing production supervision experience
• Relevant OSHA certifications (we will provide if you are not currently certified)
• Valid Driver's License

Benefits Provided:
Company Truck & Fuel
Life Insurance
Health Insurance Program
Accident Policy
Dental/Vision Insurance
Short Term Disability Options