Campus Receptionist

Campus Receptionist - Tidewater Tech Little Creek Campus

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us – Big Changes, Better Benefits – Join us!

Tidewater Tech is a leading provider of technical and career training in Maritime Welding, Auto Technology, HVAC, Building and Construction Trades, and Combination Welding. We are dedicated to shaping the technicians of tomorrow and equipping students with the skills and mindset needed for fulfilling careers.

Our programs offer hands-on training, real-world experience, and flexible day or evening classes. Ready to make a difference in our students’ lives? Apply today!

Position Purpose

This position is responsible for greeting all visitors to the campus, answering inbound calls to the campus, handling documentation (electronic and hardcopies) for the Admissions Department as assigned by the Director of Admissions.

Job Responsibilities

• Greet all visitors.
• Answer the telephone using the telephone techniques outlined in the Receptionist Training Packet.
• Receive and distribute all inquiries as directed by the Campus Director of Admissions.
• Provide customer service to students by acting as a liaison between students and front office staff.
• Provide administrative support to the staff and faculty as needed, at the discretion of the Director of Admissions.
• Enter all inquiries received (except Transfer Students from another campus) into CampusNexus, using either Quick Lead method or the Inquiry Folder where applicable, immediately upon receipt.
• Perform a daily audit of all inquiries received using Lead Master Listing Summary Report from CampusNexus and distribute it to the Director of Admissions by 10:00AM the following day.
• Highlight the student’s name in the Financial Aid Appointment Book as scheduled appointments are kept to ensure a timely follow-up from the Admissions staff with the missed appointment.
• Assist in lead distribution with the direction of the Director of Admissions.
• Keep a running list of lead returns on a weekly basis, and submit to the Director of Admissions by Friday morning. Once approved, upload the CSV file into Lead Conduit Lead Return platform.
• Run specific reports daily for Director of Admissions.
• Send out an Activity report on a daily basis and submit to the Director of Admissions and the Admissions team regarding interviews and FA appointments. Routinely update the list throughout the day, specifically in the morning, afternoon, and evening.
• Perform additional job duties at the discretion of the Director of Admissions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or GED, or equitable on-the-job experience required

Experience/Skills

• Experience as a Receptionist/multi-line telephone system is a plus.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as a collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams. CampusNexus experience a plus.
• Prior experience in a college admissions environment is preferred.
• Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.

Work Environment

At Tidewater Tech in Norfolk, you’ll work in a modern, supportive environment dedicated to exceptional education and training. Our campus features state-of-the-art facilities, offering a professional and engaging setting for both staff and students.

Located in the vibrant city of Norfolk our team thrives on collaboration and innovation. We value teamwork, continuous learning, and a strong sense of community. Join us to make a meaningful impact on students' success while enjoying the dynamic lifestyle the city offers.

• 
  401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Health, Dental, and Vision insurance for you and your family.
• Life Insurance: Peace of mind with life insurance options.
• Parental Leave: Support for new parents during important life transitions.
• Paid Time Off: Recharge with paid time off to promote work-life balance.
• Retirement Plan: Additional options to help you save for retirement.
• Employee Assistance Program: Access resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.

Tidewater Tech is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.